Field Service Engineer - Microscopy (m/f/d)

pHeadquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis. /p pThe strongField Service Engineer /strong (FSE) is responsible for installing, maintaining, troubleshooting, and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery, technical expertise, and proactive support. /p h2Tasks /h2 ul liInstall and commission advanced microscopy systems at customer sites /li liPerform preventive maintenance and system calibrations /li liDiagnose and repair mechanical, electrical, vacuum, and software-related issues /li liTroubleshoot complex system failures and implement corrective actions /li liExecute upgrades and modifications to existing systems /li liProvide technical support and training to customers (scientists, lab technicians, engineers) /li liAct as the primary technical contact for assigned accounts /li liEnsure high levels of customer satisfaction through professional service delivery /li liMaintain detailed service documentation and reports /li liManage service schedules, parts inventory, and travel planning /li liEnsure compliance with safety, quality, and regulatory standards /li liCollaborate with internal teams (RD, technical support, sales) to resolve issues /li liSupport remote diagnostics and digital service tools /li liIdentify recurring issues and suggest product/service improvements /li liParticipate in technical training to stay current with new technologies /li liShare knowledge and best practices within the service organization /li /ul h2Requirements /h2 ul liBachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, Physics, Mechatronics or related field /li li2–5+ years of experience in field service, preferably with Confocal microscopy, Analytical instruments or lab equipment /li liStrong knowledge of Electronics and electromechanical system, Imaging systems and optics /li liAbility to read schematics and technical manuals /li liProficiency in troubleshooting hardware and software systems /li liExcellent problem-solving and analytical skills /li liStrong communication and customer-facing abilities /li liAbility to work independently in remote environments /li liWillingness to travel extensively (up to 70–80%) /li liValid driver’s license /li liAbility to work in laboratory and cleanroom environments /li liGood knowledge of German and / or French and English /li /ul h2Benefits /h2 ul li pBachelor’s or Master’s degree in: /p /li li pElectrical Engineering /p /li li pMechanical Engineering /p /li li pPhysics or Applied Physics /p /li li pMechatronics or related field /p /li li p2–5+ years of experience in field service, preferably with: /p /li li pConfocal microscopy /p /li li pAnalytical instruments or lab equipment /p /li li pStrong knowledge of: /p /li li pElectronics and electromechanical systems /p /li li pImaging systems and optics /p /li li pSoftware System set up /p /li li pAbility to read schematics and technical manuals /p /li li pProficiency in troubleshooting hardware and software systems /p /li li pExcellent problem-solving and analytical skills /p /li li pStrong communication and customer-facing abilities /p /li li pAbility to work independently in remote environments /p /li li pWillingness to travel extensively (up to 70–80%) /p /li li pValid driver’s license /p /li li pAbility to work in laboratory and cleanroom environments /p /li li pGood knowledge of German and / or French and English /p /li /ul pEvident Europe GmbH is an equal opportunities employer and we look forward to receiving your application. /pbrpHeadquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis. /p