Retail Specialist - Roland

Where Music Meets Innovation—Join Roland’s Flagship Team a { text-decoration: none; color: rgb(70,79,235); } tr th, tr td { border: 1.0px solid rgb(230,230,230); } tr th { background-color: rgb(245,245,245); } Roland is launching a first-of-its-kind flagship retail experience in the heart of New York City—and we’re looking for a passionate, people-first Retail Specialist to help bring it to life. As a global leader in electronic musical instruments and creative technology, Roland is redefining retail with a space built on inspiration, expert guidance, and real connection. This is more than a store—it’s a destination for musicians, creators, and fans to explore, learn, and create.If you're a musician, producer, DJ, sound engineer, or music educator who loves talking shop, geeking out over gear, and helping people discover what's possible, you'll fit right in. Join us at the ground level and help shape the culture, customer experience, and future of Roland’s direct retail vision.Your Schedule & LocationPart-Time | 28 hrs/week; Open availability required Monday-SundayBased at 414 W 14th Street, New York, NY 10014What’s In It For YouCompetitive Pay: $24.00 per hourPaid product training and ongoing professional developmentAccess to company products and the broader music technology ecosystemFinancial Security: W2 employment, biweekly pay, direct deposit, 401(k) with company matchWork-Life Balance: Paid time off KEY RESPONSIBILITIES:Sales and Customer ExperienceBe the reason customers keep coming back. Deliver personalized, high-energy experiences that connect people with the right gear for their goals, budget, and creative journey. Drive sales through expertise, authenticity, follow through and a genuine passion for music and technology.Build a loyal community of musicians, producers, educators, and creators through meaningful relationships and exceptional service.Own the customer journey from first conversation to post-purchase support.Product Demonstration and EducationDeliver hands-on demos across Roland's lineup of digital pianos, synths, electronic drums, guitar products, and pro audio/video solutions.Translate technical features into real life benefits, helping musicians understand what the gear can do for their music, workflow and creative goals.Stay current on new product launches, firmware updates and industry trends so you're always the expert people trust for insight and advice.In-Store Experience and MerchandisingKeep the showroom looking premium, ensuring every display is engaging, functional and inspiring.Help bring the store to life through supporting artist demonstrations, product launches, workshops, and hands-on experience that build excitement and community.Create an environment where all musicians, producers, creators and fans feel welcome, energized and eager to explore what is possibleReporting and OperationsCapture customer interactions, track lead opportunities, and follow-ups in CRM tools to ensure no connection falls through the cracks.Regularly provide insights from the floor to management, including customer feedback, product trends and competitive observations that help shape the business.Collaborate with store team colleagues to deliver a seamless, consistent and exceptional customer experience.WHAT IT TAKES TO CRUSH IT! Experience and Background 2 to 3 years of experience in retail sales, music retail or a related customer-facing roleDemonstrated knowledge of musical instruments and music technology, particularly within the company's product ecosystemExperience as a musician, producer, DJ, sound engineer and/or music educator is strongly preferredSkills and AttributesExceptional interpersonal and communication skills with the ability to engage customers across a wide range of experience levelsConsultative customer-first approach to sales with a track record of meeting or exceeding targetsStrong product demonstration skills and the confidence to perform in a live retail environmentAbility to work collaboratively with a team while also taking individual ownership of resultsOrganized, reliable and detail-oriented with strong time-management skillsComfortable using CRM systems and digital reporting toolsAccess to a reliable smart device for reporting and communicationPhysical RequirementsAbility to stand, walk, and move throughout the store for extended periods in a fast-paced environmentFrequently performs physical tasks including bending, kneeling, crouching, reaching, and safely climbing ladders or step stoolsCapable of lifting, carrying, pushing, and pulling merchandise and equipment up to 50 lbs (with or without assistance)Uses manual dexterity and visual acuity to operate POS systems, handheld devices, and read labels, screens, and store materialsNavigates crowded sales floors/stockrooms and moves carts, racks, and equipment as neededReasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functionsWHO WE ARE:Roland’s NYC Team is guided by four core behaviors that define how we show up for every customer, every day. Inspire: Share your genuine enthusiasm for music and technology. Let your passion be contagious and help customers see what is possible. Show How: Do not just describe products; demonstrate them. Put instruments in customers' hands and show them what they can create. Create Memorable Experiences: Every interaction is an opportunity to leave a long-lasting impression. Go beyond the transaction and make people feel something. Support the Journey: Whether someone is buying their first keyboard or building out a professional studio setup, meet them where they are and help move their creative journey forward. We are an equal employment opportunity employer. ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in NY. This range may be modified in the future.#ROLANDAPP