Senior Director of Product Strategy and Support

Job DescriptionHead of Product Strategy & Product Support – Low Power GNSS
The Head of Product Strategy and Product Support leads a cross-functional team of Product Managers (PM), Application Engineers (AE), and Marketing Communication professionals within the Standard Precision and Low Power GNSS Business Unit (SPL).
This role combines strategic and operational responsibility for the SPL product portfolio, with a specific focus on low power GNSS solutions, covering product strategy, lifecycle management, business development, and second-level customer support.
As the key interface between business strategy, technology, and customer-facing functions, this role ensures SPL products are competitive, aligned with market needs, well-positioned, and effectively supported in the field. The role requires strong technical depth to bridge customer use cases and internal R&D execution.

Your Responsibilities
Strategic Planning & Product Leadership

• Own the product line strategy, with emphasis on low power GNSS applications and market segments
• Define long-term product vision aligned with business growth targets, competitive positioning, and evolving GNSS market trends
• Oversee product business plans across the portfolio, ensuring alignment with Integrated Business Planning (IBP) and profitability targets
• Evaluate customer feedback, ecosystem dynamics, and technology evolution to identify portfolio gaps and innovation opportunities

Product Lifecycle & Cross-Functional Execution

• Lead the definition, translation, and prioritization of product requirements based on customer needs
• Translate customer requirements into clear, actionable technical specifications for R&D teams
• Collaborate closely with Engineering to ensure feasibility, differentiation, and time-to-market alignment
• Guide go-to-market strategies including launch plans, marketing collateral, evaluation kits, reference designs, drivers, demonstrators, and pricing frameworks
• Ensure product documentation and positioning remain accurate and compelling throughout the lifecycle

Sales & Customer Engagement

• Lead the Application Engineering team to deliver effective support across pre-sales, design-in, and post-launch phases (nice to have)
• Partner with Sales and Key Account Managers to drive major opportunities and competitive positioning
• Actively engage with customers, building strong relationships and gathering deep insights to validate product-market fit
• Ensure structured tracking and management of customer interactions using Salesforce
• Equip sales teams with up-to-date training, competitive “fighting guides,” and product messaging
• Act as escalation point for critical customer issues (e.g. RMAs, field issues)

Technical & Market Interface

• Strong hardware competencies is required to understand how GNSS chips are integrated into end-customer systems and solutions
• Analyze full system architectures (module, antenna, power management, host integration) to ensure optimal product fit
• Act as a bridge between customers and R&D, ensuring market requirements are realistic, prioritized, and well-defined

Team Leadership & Organizational Impact

• Manage, mentor, and develop Product Managers and Application Engineers
• Foster collaboration across R&D, Sales, and Marketing teams
• Drive accountability through clear objectives, KPIs, and outcome-based execution
• Promote continuous improvement in both product development and customer support processes

Product Support Leadership (Nice to Have)

• Experience in leading product support or application engineering teams is highly valued
• Ability to oversee or evolve customer support structures and processes is a strong plus

Your Skills and Experience

• Master’s degree in Engineering or related technical field; MBA is a plus
• Proven experience in product strategy, product management, or product support in semiconductor, GNSS, or embedded systems domains
• Strong expertise in low power GNSS or related positioning technologies is highly preferred
• Solid hardware/system-level understanding, including chip-to-system integration
• Demonstrated ability to translate customer needs into technical requirements for R&D
• Hands-on experience with Salesforce or equivalent CRM tools (mandatory)
• Strong experience in customer-facing roles and direct customer interaction (mandatory)
• Leadership experience managing cross-functional and distributed teams
• Solid understanding of P&L, pricing strategies, and market dynamics
• Excellent communication and stakeholder management skills
• Customer-centric mindset with a pragmatic and solution-oriented approach
• Track record of growing business

What are your perks?

• A multicultural and international company with over 60 different nationalities
• Project-based activities working with colleagues across the globe
• A start-up and innovation mindset while in the process of scaling-up processes and efficiencies
• Hybrid working model & flexible working hours
• A strong learning environment and regular career discussions
• Company Performance Bonus
• Sport activities and Team events
• … and discover even more by talking with us!