As aCustomer Service Support Officer (all genders) you will be responsible for managing and processing service incident reports coordinating service technicians and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations.
You will be part of theCustomer Care Centerteam inHorgenor Gland and occasionally travelling between these two locations. You will report to theCustomer Care Center Manager Alps.
Your responsibilities:
End-to-end ownership of service cases ensuring timely resolution and acting as the key coordination point between customers service engineers and internal stakeholders.
Receiving forwarding and administratively processing incident reports and coordinating the appropriate service engineers during office hours (8:00 17:30h)
Actively supporting our team by providing telephone and digital assistance to our demanding customers primarily in French as well as in Italian and occasionally in German and English
Collaborating with our service managers and the contracts department
Ensuring correct invoicing based on contract entitlements and service delivery
In this multi-skilled role you are combining case intake coordination and administrative processing.
This job is a great fit for you if you have:
Excellent written and spoken communication skills in French and Italian; proficiency in German and English is a strong plus.
A solid commercial background and hands-on experience in customer service
Proficiency in MS Office and ideally in Salesforce/Servicemax or SAP
An independent structured and customer-oriented approach combined with excellent communication skills
High level of flexibility commitment and a hands-on mentality
Willingness to travel between our two office locations as well as willingness to working during fixed office hours
A conscientious responsible and above all team-oriented working style
Doing meaningful work should come with fair transparent rewards. The annual base salary range for this role isCHF 60.00000 CHF 100.00000.We determine pay within the range using objective factors like the skills the role requires your relevant experience and the responsibility youll have in this role alongside internal equity and local market considerations.
This role is eligible forShort Term Incentivewith your rewards linked toindividual performance and company share the full approach with you during the interview process so you can make a clear informed decision.
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Required Experience:
Unclear Seniority
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