EMEA Senior Application Engineer

pRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. /ppWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! /ppJob Description /ppMembers of the Issue to Resolution Team (I2R Team) are responsible for providing technical post-sales expertise to support customer retention, improve satisfaction, and drive sales within a defined list of OEMs in the EMEA region. This will be achieved via direct intervention or by influencing others across the organization. /p pYou will report to the EMEA Technology Manager and have a hybrid schedule working in Katowice, Poland. /p pbYour Responsibilities: /b /p liBe the focal point by taking ownership of escalations and driving them to the quickest resolution possible, whilst maintaining a high level of communication with all parties throughout the investigation. /liliSupport the immediate team to assist both Technical Consultants and engage Technical Architects where subject matter experts may be required. /liliUse local Rockwell Automation facilities to reproduce and resolve customer issues. /liliTravel to customers' facilities to gain first-hand knowledge and data on any specific issues, where too complex to reproduce remotely. /liliDrive efficiency by ensuring adherence to the agreed engagement procedures, and by documenting knowledge capture and success stories. /liliProvide detailed technical "scope of work" when engaging with field service engineers, attending site on our behalf. Maintaining communication throughout the visit to ensure desired data capture or issue resolution. /liliCreate virtual teams to engage necessary skill set from Quality, Customer Care, Technical Architect, GOTC and Product Management. /li pbEssential Functions /b /p liWorking across EMEA the acceptance and willingness to travel is necessary to the success of this role. /liliContribute to process improvement philosophy by analysing and improving upon current solutions, to ensure that the best possible results are gained and that processes are efficient. /liliDevelop positive working relationships with the wider EMEA engineering team, technical support, field personnel, product groups, quality team and others to support the exchange of information critical to issue resolution. /liliDevelop knowledge by taking advantage of training and professional development opportunities to stay current on trends and developments in Rockwell Automation technology. /liliFrequently work with peers and customers to gain cooperation of others or conduct presentations of technical information internally or to customers. /li pbLeadership Scope /b /p liProvide leadership in overcoming any perceived roadblocks, driving directly and engaging management. /liliConduct tasks following applicable health, safety, quality, and environmental regulations Rockwell Automation procedures. /liliThe ability to receive little instruction on daily activities breakdown a project into achievable goals. /li pbInterpersonal /b /p liExperience communicating updates and resolutions to customers and other partners to key customers and management. /liliExperience troubleshooting issues with users and develop relationships within a multicultural team and organization. /li pbBusiness /b /p liUnderstand customer priorities and the effect of delays to their business with relevance to critical to customer, critical to success, and critical to quality. Ensure all work will positively affect these measures. /liliFrequently work with peers and customers to gain cooperation of others or conduct presentations of technical information or project activities. /liliBuild productive internal and external working relationships. /li pbThe Essentials - You Will Have: /b /p liEducation to Degree level or 10 Years Equivalent Experience. /liliFluent English – Written and spoken. Other languages would be advantageous. /li pbThe Preferred - You Might Also Have: /b /p liField activity including installation and fault finding is necessary . /liliIn-depth knowledge of at least two RA product ranges. /liliLogix knowledge is necessary plus a specialized product or skill. /liliGood all round engineering skills including: /liliExperience with OEM and end-user technology and applications. /liliOver 5 year's application experience around the focused product area. /liliExperience of fault finding on complex applications. /liliKnowledge of both mechanical and electrical principles. /liliExperience in a customer-facing role for a system integrator / OEM or competitor is beneficial. /li pbWhat We Offer: /b /p pOur benefits package includes … /p liVolunteer Paid Time off available after 6 months of employment for eligible employees /liliCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. /liliOn-demand digital course library for professional development. /liliComprehensive mindfulness programs with a premium membership to Calm /liliEmployee Assistance ProgramPersonalized wellbeing programs through our OnTrack program /li p... and other local benefits! /p p#LI-Hybrid /p p#LI-PM1 /ppRockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. /p