Clinical Support Specialist

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Zug Switzerland

Job Description:

Job Description:

Johnson & Johnson MedTech Electrophysiology is recruiting.

High-Tech meets Medical Devices at Johnson & Johnson MedTech! If you want to work with great people in a fast-paced environment help to make a difference in the lives of patients and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology then Johnson & Johnson MedTech Electrophysiology is the place for you! Our products are used by prominent physicians around the world and help improve the lives of thousands of patients. Simply put we are a highly innovative entrepreneurial company with a truly global and diverse culture backed by the support structure of the Johnson & Johnson Corporation a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company.

Johnson & Johnson MedTech is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering and our investment in people technology and innovation make us one of the best places to work within one of the most admirable corporations in the world.

Johnson & Johnson MedTech Electrophysiology is recruiting a

Clinical Support Specialist (d/f/m) Electrophysiology

Region: German-speaking part of Switzerland

The Clinical Support Specialist (CSS) will provide expert technical and product advice/assistance as well as training to physicians EP lab staff technicians and administrators regarding all aspects of J&J systems and catheter equipment in a manner of utmost professionalism.

Responsibilities of a CSS include

• The main duty is on providing support during electrophysiology interventions at hospital for the use of JnJ MedTech EP 3D Navigation system (CARTO 3) and other JnJ MedTech EP mapping and ablation technologies
• Together with Territory Sales Manager (TM) or Account Manager (AM) seek sales opportunities and drive business objectives within the defined territory and accounts.
• Support the achievement of predefined business goals
• Assist customers and use consultative selling techniques to identify potential sales opportunities within the account
• Together with the European Technical team ensure servicing maintenance repair and co-ordinate functioning of all sites and upgrades of soft- and hardware
• Create awareness of JnJ MedTech EP solutions and facilitate contact between the Area Manager Account Manager and/or the sales responsible person and the key decision-makers to drive our business.
• Engage in meaningful dialogue with multiple business partners and then formulate possible solutions accordingly
• Responsible for improving customer case support capability through efficient planning and scheduling techniques driving collaboration and maintaining consistent open lines of communication with all team members both internal/external and/or local/international.
• Collaborate with sales and clinical colleagues and internal partners to develop and grow mutually beneficial customer relationships within and beyond the EP lab including but not limited to physicians nurses technicians as well as hospital administrators and staff.
• Remain current on company products instructions for use (IFU) methodologies technical troubleshooting and relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-pressured stressful environment maintain composure and focus whilst problem solving in stressful situations.
• Train new JnJ MedTech EP team members
• Responding daily to requests via email & telephone from customers physicians as well as other internal and external partners.
• Administrative work such as Customer Relationship Management systems managing account documentation complaints following Safety and Environmental practices compliance training expense reporting company system input and maintaining Safe Fleet standards according to Company guidelines.
• Ensuring personal and company compliance with all Federal State local and company regulations policies and procedures.

Qualifications

• Educational background: Bachelors or Masterss degree preferrable into the field of (bio)technical/(bio)engineer/Engineer
• Previous EP experience is an advantage but not required
• Service- support- solution- and result-orientated
• Able to work independently and take ownership and responsibility
• Demonstrate a Challenger mindset with the ability to understand and adapt to sales environments
• Open to travel (locally and internationally for congresses/trainings etc.)
• Familiar with Word Excel PowerPoint & Outlook for daily business use
• English (spoken & written) required German preferrable
• French & Italian advantageous
• Driving License Cat. B

Region: German-Speaking part of Switzerland

Required Skills:

Preferred Skills:

Account Management Collaboration Communication Cultural Competence Customer Centricity Healthcare Trends Issue Escalation Market Knowledge Market Research Objectives and Key Results (OKRs) Organizing Problem Solving Sales Sales Support Sales Training Solutions Selling Sustainable Procurement Vendor Selection

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1