Nutanix Engineer / Networking IT Support Engineer - Switzerland

pNutanix Engineer / Networking IT Support Engineer (Break Fix Support) /p pLocation: Bern, Switzerland /p pEmployment Type: Freelance (On-Call Basis) /p pPriority: High (Immediate Hiring) /p pRole Overview /p pWe are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism. /p pThe ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency. /p pKey Responsibilities /p p* Provide onsite and remote Break Fix support for networking and infrastructure-related incidents. /p p* Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism). /p p* Perform system upgrades, patching, and lifecycle management activities. /p p* Troubleshoot and resolve hardware, software, virtualization, and network issues. /p p* Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies. /p p* Implement and support backup and disaster recovery solutions. /p p* Respond to critical incidents and service requests within agreed response times. /p p* Collaborate with global and regional teams on infrastructure and cloud-related projects. /p p* Maintain accurate technical documentation, incident reports, and service records. /p p* Ensure professional interaction with end users, stakeholders, and customers at all times. /p pRequired Skills Experience /p p* Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering. /p p* Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism). /p p* Experience supporting VMware and/or Hyper-V environments. /p p* Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching. /p p* Proven experience providing Break Fix support in enterprise environments. /p p* Ability to diagnose and resolve complex infrastructure and networking issues. /p p* Experience with backup and disaster recovery solutions. /p p* Scripting experience with PowerShell and/or Python is advantageous. /p pMandatory Requirements /p p* Valid CCNA Certification (Cisco Certified Network Associate). /p p* Minimum 90% pass score on the induction assessment. /p p* Fluent English communication skills (spoken and written). /p p* Ability to work independently in customer-facing environments. /p p* Professional demeanor and strong customer service orientation. /p pPreferred Qualifications /p p* Nutanix Certification (NCP or higher). /p p* Experience with cloud platforms such as AWS, Azure, or GCP. /p p* Knowledge of automation tools such as Ansible and Terraform. /p p* Experience supporting enterprise networking infrastructure. /p pSoft Skills /p p* Excellent verbal and written communication skills in English. /p p* Strong professionalism and customer-facing skills. /p p* Ability to remain calm and effective during critical incidents. /p p* Proactive problem-solving mindset. /p p* Strong organizational and time-management skills. /p p* Ability to work collaboratively within distributed teams. /p p* Commitment to delivering high-quality technical support and customer satisfaction. /p