IT Support Analyst

pMGI Luxury Group, located in Bienne, Switzerland, is an international and innovative company of Movado Group, Inc. which is a prestigious manufacturer and marketer of luxury and fashion timepieces under the Movado, Concord, EBEL, Olivia Burton, MVMT, Hugo Boss, Coach, Lacoste, Tommy Hilfiger, and Calvin Klein brands. Our products are recognized for their competitive edge in the luxury/fashion market. The working environment of Movado Group, Inc. is entrepreneurial, people-oriented, dynamic, and fast-growing. /ppTo reinforce our GIT team, based in Bienne, we are looking for a: /ppbIT Support Analyst (100%) /b /ppbJOB PURPOSE /b /ppIn this role, you will provide first and second-level support to all employees across 19 different sites in the EMEA region, at all levels of the organization. /ppbJOB RESPONSABILITIES / ROLES /b /ppYour main tasks will include: /plipEnsure timely operational and technical support for personal computers and peripherals on a daily basis. /p /lilipProvide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests. /p /lilipDevelop accurate documentation of installation and configuration procedures for both standard and non-standard software packages. /p /lilipManage deployment and rollout of software and hardware. /p /lilipMaintain an accurate inventory of GIT clients’ assets. /p /lilipCreate and maintain our knowledge base to support our users. /p /lilipEnsure all our network assets are secured by collaborating with our Cybersecurity team. /p /lilipAssist with new company opportunities in our region, such as opening new offices or moving existing offices. /p /lipbSKILLS AND EXPERIENCE /b /ppRequired degree: /plipApprenticeship’s degree in Computer Science or related field /p /lipRequired knowledge: /plipFluent in French and English. /p /lilipProficient knowledge of Microsoft office, knowledge of SAP is an asset. /p /lilipExperience with Desktop or Help Desk support is an asset. /p /lipRequired competencies: /plipRigorous, excellent sense of organization, coordination, and priorities. /p /lilipAbility to work autonomously. /p /lilipProactive team player. /p /lilipHigh degree of customer focus. /p /lilipHigh energy / Strong Work Ethic. /p /lilipResults-oriented. /p /lipFlexibility and ability to work in a fast-paced environment and adapt quickly to changing priorities and deadlines. /ppbWHAT WE OFFER /b /plipA dynamic, respectful, and international environment /p /lilipA motivated and positive team /p /lilipFlexible working hours /p /lilipHybrid working (2 days home office per week) /p /lilipHealth insurance contribution /p /lilipAttractive employee discounts /p /lilipLong Service Awards /p /lilipCompetitive pension plan /p /lilipCentral location, close to the train station /p /lipIf you are interested in evolving within the Information Technology area and believe you possess the necessary skills and background, please submit your application with your CV. /ppbMGI Luxury Group Sàrl /b /ppFor more information about our company, visit us on /p