Customer Service Support Officer (all genders)

JOB DESCRIPTION ppbJob Title /b /p /pCustomer Service Support Officer (all genders)ppbJob Description /b /p /ppAs a bCustomer Service Support Officer (all genders) /b, you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations. /ppYou will be part of the Customer Care Center team bin Horgen or Gland /b and occasionally travelling between these two locations. You will report to the Customer Care Center Manager Alps. /ppbYour responsibilities: /b /plipEnd-to-end ownership of service cases, ensuring timely resolution and acting as the key coordination point between customers, service engineers, and internal stakeholders. /p /lilipReceiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers during office hours (8:00 – 17:30h) /p /lilipActively supporting our team by providing telephone and digital assistance to our demanding customers primarily in French, as well as in Italian and occasionally in German and English /p /lilipCollaborating with our service managers and the contracts department /p /lilipEnsuring correct invoicing based on contract entitlements and service delivery /p /lilipIn this multi-skilled role, you are combining case intake, coordination, and administrative processing. /p /lipbThis job is a great fit for you if you have: /b /plipExcellent written and spoken communication skills in French and Italian; proficiency in German and English is a strong plus. /p /lilipA solid commercial background and hands-on experience in customer service /p /lilipProficiency in MS Office, and ideally in Salesforce/Servicemax or SAP /p /lilipAn independent, structured, and customer-oriented approach combined with excellent communication skills /p /lilipHigh level of flexibility, commitment, and a hands-on mentality /p /lilipWillingness to travel between our two office locations as well as willingness to working during fixed office hours /p /lilipA conscientious, responsible, and above all team-oriented working style /p /lipbHow we work together /bbr/We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.br/ /ppbr/bAbout Philips /bbr/We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.br/• Learn more about .br/• Discover .br/• Learn more about .br/br/If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion . /p