AFSS Customer Service and Supply Chain Coordinator

ppbOur Maison /b /p /p pFounded in Rome in 1884 by the talented Greek silversmith Sotirio Bulgari, the brand quickly established a reputation for Italian excellence through exquisite craftsmanship and magnificent jewellery creations. The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison. Today, Bvlgari operates across five business sectors: jewelry, watches, fragrances, accessories, and hospitality.br/Based in Switzerland, our Watches and Fragrances divisions offer an inspiring and dynamic environment, providing exceptional career opportunities within a truly international context. /p ppbOur Opportunity /b /p /p pWithin our International After-Sales Customer Service Supply Chain team of our Watches Business Unit, based in Neuchâtel, we are looking for a: /p pbAFSS Customer Service and Supply Chain Coordinator /b /p pReporting to the AFSS Repair Customer Service Manager, you are the point of contact for all after-sales inquiries from repair centers, worldwide customer services and shops regarding technical and pricing issues, expected delivery dates, client order status and shipment details.br/Leveraging your experience in distribution management, your role consists of strengthening the after-sales supply chain operations. In this second mission, you ensure the expected level of customer service while meeting financial inventory requirements. /p pbCustomer Service for distribution (50%) /b /p pYou ensure that the client deliveries meet the company’s key performance. You are responsible for a defined market region to: /p p- Track all issues related to client orders, from order placement to final delivery, including pricing, repair availability and shipments.br/- Take care of any urgencies that may be received in a swift manner to ensure that the deadline is respected and client satisfaction is guaranteed.br/- Ensure customer service satisfaction through the Quality Feedback Management process. /p pbSupply Chain (50%) /b /p pWorking closely with the Supply Chain Associate Manager, you provide support and back up for her main operational missions, which include: /p p- Novelties management: Elaborating components needs for new products.br/- Demand planning administration: Maintaining forecast and safety stock.br/- Backorders management. /p pAdditionally, you contribute to product life cycle management by analysing stock before destruction and making recommendations considering all commercial, logistics and financial aspects. /p ppbYour Background /b /p /p pYou have at least 5 years of experience in a supply chain or customer service department, preferably in the luxury watch industry. A previous experience in After Sales Services sector would be an advantage. /p pProactive and driven by client satisfaction, you are used to managing and following supply chain processes in a complex international environment. /p pThanks to your organizational and analytical skills as well as your great ability to synthesize, you work with rigor even in a versatile context. You are autonomous, result-oriented and know how to conduct action plans to achieve your objectives. You have a good approach of problem solving and you are able to take initiatives. br/You are a good team player and with your positive attitude, you can build truthful relationships within the team and create a positive and harmonious work environment. /p pYou are using IT systems with agility, SAP being an asset. Finally, you are fluent in French, English and any other language is an advantage. /p ppbOur Benefits /b /p /p liA comprehensive onboarding program designed to ensure a smooth and welcoming integration from day one, with dedicated time for team introductions and immersion in our environment /li liA supportive, dynamic, and collaborative workplace culture where every voice is heard and valued /li liModern and welcoming break areas, including complimentary coffee and hot beverages, vibrant cafeterias, and sunlit terraces for informal gatherings /li liAccess to our B-Clubs (yoga, running, golf, music, among others) offering opportunities to build connections beyond the workplace /li liA truly multicultural and international environment, ideal for broadening perspectives and developing a global professional network /li liAn attractive pension scheme (LPP) along with employer contributions to health insurance premiums and meal expenses /li liA flexible working framework, including the possibility of remote work (subject to eligibility), supported by comprehensive IT equipment /li liFree parking facilities for cars and bicycles, complemented by electric vehicle charging stations, reflecting our commitment to sustainable mobility /li liA complimentary shuttle service linking Neuchâtel train station with our headquarters /li liAccess to a broad portfolio of training programs, spanning technical, interpersonal, and leadership development /li pThis position is open to all talents, and we are committed to upholding the values of diversity, inclusion, and equal opportunity. /p