Senior Analyst - GWAM Strategy & Transformation

The GWAM Strategy & Transformation team plays a critical role in shaping and delivering Manulife’s strategic priorities. The team is accountable for developing and refining strategy, supporting execution across the business, identifying gaps or risks to delivery, and tracking progress against GWAM’s strategic objectives.

As a Senior Analyst, you will support high-priority strategic and transformation initiatives by providing strong analytical support, project coordination, and clear communication. This role is well-suited for a highly organized, analytically minded individual who is comfortable working with data, synthesizing qualitative information, and collaborating with multiple stakeholders to deliver outcomes on time.

Position Responsibilities:

Quantitative & Data Analysis

• Independently own data collection, data validation, and analysis

• Analyze financial, operational, or performance data to identify trends, issues, and actionable insights

• Develop dashboards and visualizations to support decision‑making and progress tracking.

• Provide expert-level analysis and interpretation of complex data, trends, and business issues to enable informed decision-making.

• Establish and continuously improve standards, frameworks, and methodologies within the scope of work.

Qualitative Analysis & Process Review

• Review and synthesize qualitative information, including process documentation, policies, management readouts, and operating materials

• Support process mapping and documentation to identify gaps, inefficiencies, or opportunities for improvement

• Summarize key findings clearly and concisely for senior audiences

Executive Presentation & Materials

• Develop clear, structured presentations that translate data and analysis into insights

• Support the presentation of process maps, project trackers, and reporting materials through slides.

• Influence key stakeholders through data-driven insights, presentations, and advisory engagement.

• Support leadership in decision-making processes, including scenario analysis, risk assessment, and solution evaluation.

Project Management Support

• Support the execution of initiatives by coordinating workstreams, tracking milestones, and supporting day‑to‑day project activities

• Work closely with cross‑functional stakeholders to manage timelines, scope, and dependencies

• Proactively identify risks, issues, and bottlenecks, and escalate with clear options and recommendations

• Identify and implement process improvements, automation opportunities, and best practices.

• Stay updated on industry trends, tools, and methodologies, integrating them into the function.

• Contribute to knowledge sharing, capability building, and institutionalizing expertise.

• Prepare regular project updates, status reports, and progress trackers for internal stakeholders.

Required Qualifications:

• University degree in business, finance, economics, or a related field

• 3–5 years of relevant experience in strategy, transformation, project management, or analytical roles

• Strong proficiency in Microsoft Excel, with demonstrated numerical aptitude and ability to independently analyze data

• Basic knowledge of Power BI or similar data visualization tools

• Solid PowerPoint skills with the ability to present data and insights in a clear, executive‑ready format

Preferred Qualifications:

• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deliver against timelines

• Ability to synthesize both quantitative and qualitative information into clear takeaways

• Strong written and verbal communication skills

• Comfort working in a fast‑paced, evolving environment with multiple stakeholders

Sample Deliverables/ Outcomes for North America Strategy

• Support the quarterly GWAM Performance Scorecard process. This would include collecting data points, running them through our scorecard model, and preparing a standardized report with outputs that can be shared with senior leadership (GWLT)

• Support quarterly Enterprise Strategy dashboard process. Help collect the relevant business highlights and metrics to demonstrate GWAM’s progress across our strategic imperatives

Sample Deliverables/ Outcomes for Asia

• Conduct end‑to‑end process discovery and walkthrough sessions to document current‑state operational and support processes. E.g. Bank recon process using tools such as value stream mapping.

• Develop high‑quality project deliverables (process maps, policies, procedures, data analysis, management readouts) and support business owners in implementing agreed improvements.

• Act as a junior PM to support end‑to‑end finance and operations transformation projects, covering reporting, data flows, controls, and platform migrations (e.g., EDL, Power BI).

• Own minor projects independently for delivery: scope, milestones, risks, stakeholder coordination across Finance, Ops, Tech, and vendors.

• Act as a project coordinator between Finance/Ops and Technology, defining requirements, validating data, and supporting UAT and adoption.

• Act as business analyst for user acceptance testing related to projects undertaken in Asia.

• Produce executive‑ready outputs (updates, actions, decision papers) to support leadership decision‑making and change management.

• Help prepare first draft of documents such as policy documents and presentations.

Sample Deliverables/ Outcomes for North America Transformation

• Analyze expense data, assess variances against financial plan and partner with Finance team to identify and document root causes.

• Analyze project updates submitted by the initiative owners and compare against targets to identify variance. Engage with initiative owners to assess root cause. Summarize findings in form of monthly reports/ executive ready presentations

• Analyze non-FTE spend data to identify potential opportunities for cost reduction

• Conduct spans and layer analysis on workforce data to identify opportunities for streamlining org structure

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid