Meent is supporting Black Flower Agency in the recruitment of its Senior Project Director (Luxury Hospitality & Travel Experiences Lead) on a permanent contract.
Black Flower Agency designs elevated brand activations, immersive experiences, and bespoke hospitality moments. We blend creative audacity with strategic precision to produce unforgettable events that build a powerful, lasting audience connection.
Role
Reporting to the Account Director, you lead a portfolio of prestigious client accounts, delivering tailor-made luxury Brand Experiences. You cultivate exclusive relationships, ensure flawless execution, and embody the agency’s commitment to excellence, creativity, and premium hospitality services.
Leadership & Relationship Management
- Planning of operational roles within their event / project teams ;
- Help the Account Director in the planning of operational roles within the BU ;
- Coaching project development teams and participating in the realisation of concepts and proposals ;
- Develop strategic growth plans for high-end clients ;
- Lead and coach the team with a focus on excellence and creativity ;
- Manage the team on a daily basis (administrative stuff, planning…)
- Foster long-term, trust-based relationships with luxury clients ;
- Represent Black Flower Agency at premium industry events and social gatherings.
Project Management
- Oversee proposals and client presentations with precision and elegance ;
- Supervise project execution, ensuring quality, budget control, and client satisfaction ;
- Lead the conception and delivery of bespoke travel experiences, including transportation, accommodation, concierge services, VIP access, and destination management.
- Collaborate with production teams to deliver immersive brand experiences ;
- Ensure hospitality services reflect the highest standards of guest management ;
- Support cross-functional collaboration across business units ;
- Monitor KPIs and lead post-event debriefs to drive continuous improvement.
Hospitality Programs
- Design and oversee end-to-end luxury hospitality programs, ensuring seamless guest journeys from invitation through post-event follow-up ;
- Ensure every guest touchpoint reflects the client’s brand standards, delivering exceptional levels of personalization, discretion, and service excellence ;
- Establish hospitality excellence frameworks, service protocols, and quality standards across all international events and experiences ;
- Act as the senior escalation point for key clients, ensuring rapid decision-making and flawless issue resolution throughout project lifecycles ;
- Drive innovation in luxury experiences by identifying emerging hospitality, travel, and experiential trends relevant to premium brands.
Financial Management
- Manage overall account portfolio budgets with strategic foresight ;
- Proper reconciliation (operational, financial) of all projects handled by their event / project teams ;
- Ensuring the profitability of the events and projects organized, managing and verifying all income and expenditure ;
- Contribute to agency growth through client retention, business development support, and strategic account expansion.
Administration and IT
- Maintain accurate records and tools to support operational excellence ;
- Promote best practices in CRM and reporting systems.
- 10–15+ years of experience in luxury event management, hospitality, incentive travel, or experiential marketing, preferably within an international agency environment ;
- Strong background in delivering high-end experiences for international clients ;
- Proven expertise in designing and delivering high-end hospitality programs, VIP experiences and luxury travel activations ;
- Experience managing Director-level relationships in global corporations ;
- Strong leadership in managing mid-size to large teams ;
- Strong network of premium hospitality, travel, venue, and destination management partners across key international markets ;
- Demonstrated ability to manage complex, multi-country projects involving high-profile guests, C-level executives, UHNWIs, and luxury brand stakeholders ;
- Deep understanding of luxury service standards, guest experience design, protocol management, and personalized client servicing ;
- Fluent English required; French mandatory; Italian considered a strong asset ;
- Proficient in MS Office and CRM tools ;
- Experience in marketing, communication and brand experience is a key bonus ;
- Strategic thinking and problem-solving skills ;
- Highly organized, detail-oriented, and comfortable operating in fast-paced environments with demanding timelines and uncompromising quality expectations ;
- Outstanding interpersonal and negotiation abilities ;
- Impeccable personal presentation aligned with luxury standards ;
- International mindset and ability to operate effectively across diverse cultures and markets.
- Contract Type : Full-time Permanent Contract
- Location : Geneva (Switzerland) – Numerous travels
- Starting date : September-October 2026
- Salary : Based on profile and experience
Committed to seeking all talents, Meent promotes equality. All applications will be considered regardless of color, religion, sex, age, national origin, disability, or genetic data.
