Senior Delivery Manager - Insurance Domain

ppWe're looking for a bSenior Delivery Manager – Insurance Domain /b to join our team in Zurich, Switzerland, in a hybrid working mode. /p pIn this role, you will drive end-to-end delivery for key insurance clients, working closely with account management and business development to ensure successful execution of complex engagements. This position combines delivery management responsibilities with AI-first leadership, leveraging advanced tools to optimize SDLC processes and enable measurable business value in a regulated industry. You will act as a trusted advisor in Insurance, guiding clients toward practical AI adoption while ensuring robust governance and compliance across engagements. /p h3Responsibilities /h3 ul liOversee full lifecycle delivery for client projects/programs, ensuring compliance with internal processes and governance standards /li liManage client relationships at multiple levels, define expectations, and mitigate delivery risks proactively /li liPromote AI-driven delivery enablement within teams to improve SDLC efficiency and overall productivity /li liIdentify, scope, and structure high-value AI use cases in Insurance (e.g., claims processing, underwriting, policy administration) and develop adoption roadmaps /li liTranslate AI capabilities (Generative AI, agentic frameworks, LLM integration) into clear delivery outcomes, adjusting estimation models and team structures /li liLead multiple concurrent workstreams across business and technical teams, ensuring timely escalation and risk handling /li liCollaborate with architects, consultants, product owners, and QA teams to craft realistic project estimations and delivery plans /li liSupport business development by preparing proposals, SOWs, and representing delivery leadership during pre‑sales and contracting phases /li liContribute to domain expertise growth by sharing best practices internally and with clients, maintaining continuous professional development /li /ul h3Requirements /h3 ul li5–10 years of experience in consulting or IT service delivery management, including at least 3 years in the Insurance domain /li liProven ability to deliver complex projects and manage senior client stakeholders /li liHands‑on experience applying AI tools (LLM APIs, coding assistants, agentic AI frameworks) to real delivery work /li liStrong capability to identify and quantify AI use cases while navigating risk, compliance, and data governance in Insurance contexts /li liIn‑depth knowledge of the Software Development Life Cycle, Agile delivery, and practical project delivery methodologies /li liUnderstanding of software architecture principles and IT Service Management processes /li liExperience leading distributed teams across multiple geographies /li liStrong leadership, organizational, and stakeholder management skills with exceptional communication and presentation abilities /li liFluency in English and German or French /li /ul h3We offer /h3 ul li5 weeks of vacation /li liEPAM Employee Stock Purchase Plan (ESPP) /li liEnhanced parental leave /li liExtended pension plan /li liDaily sickness allowance insurance /li liEmployee assistance program /li liGlobal business travel medical and accident insurance /li liLearning and development opportunities including in‑house training and coaching, professional certifications, and courses /li liPlease note that any offers will be subject to appropriate background checks /li liWe do not accept CVs from recruiting or staffing agencies /li liFor this position, we are able to consider applications from the following: /li li- Swiss nationals /li li- EU/EFTA nationals /li li- Third-country nationals based in Switzerland with an appropriate work permit /li li- Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits /li /ul /p #J-18808-Ljbffr