StellenbeschreibungpbYour responsibilities will be to: /b /plipAct as the primary customer quality interface and ensure a high level of customer satisfaction /p /lilipManage customer complaints and escalations in close collaboration with our Customer Quality team in Serbia/Hungary and the relevant production, engineering and quality departments, ensuring robust problem-solving, effective communication and timely closure of 8D reports /p /lilipOwn the internal and external change management process, including change requests, customer notifications, impact assessments, approvals, implementation follow-up and PPAP submissions /p /lilipLead the preparation, submission and approval process of PPAP packages, ensuring compliance with customer-specific requirements and project timelines /p /lilipAct as the primary customer representative during customer audits, customer visits and quality reviews, ensuring effective communication and follow-up as the Voice of the Customer within the Murten organization /p /lipbOur requirements: /b /plipEngineering degree in Mechanical, Electrical, Industrial Engineering or a related field /p /lilipMinimum 3 years of experience in Customer Quality, Quality Engineering or a similar customer-facing quality role within the automotive industry /p /lilipStrong knowledge of IATF 16949 requirements, customer-specific requirements (CSR) and Automotive Core Tools (APQP, PPAP, FMEA, Control Plan, MSA, SPC) /p /lilipProven experience in customer complaint management, problem-solving methodologies and root cause analysis (8D, 5 Why, Ishikawa, PDCA) /p /lilipHands-on experience managing customer change requests, serial-life changes and PPAP submissions /p /lilipExperience interacting with OEMs and Tier 1 customers, including customer audits and customer escalations. Ability to communicate effectively with customers and manage escalated situations in a professional manner /p /lilipStrong analytical, organizational and project management skills with the ability to coordinate multiple priorities simultaneously /p /lilipProficiency in French and English is required; German is a strong advantage /p /lipbWhat we offer: /b /plipA truly international and multicultural and fast-moving work environment, with opportunity to travel and gain international experience /p /lilipA cutting-edge, fully automated production environment where innovation meets execution /p /lilipThe opportunity to further develop your professional skills in a diverse and engaging job /p /li
