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DAMIANI Group
Customer Service Specialist - German SpeakingDAMIANI Group • Mendrisio
Customer Service Specialist - German Speaking

Customer Service Specialist - German Speaking

DAMIANI Group • Mendrisio
Vor 30+ Tagen
Stellenbeschreibung

Damiani Group is a leading international luxury jewelry and watches group, renowned for its Italian craftsmanship, excellence, and commitment to delivering exceptional customer experiences. To support our international growth, we are looking for a Customer Service Specialist who is passionate about customer care and committed to delivering outstanding service standards.

Key Responsibilities

  • Manage customer, boutique, and business partner inquiries via email, phone, and digital communication channels.
  • Deliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience.
  • Process and monitor orders, shipments, returns, repairs, and service requests.
  • Coordinate with Sales, Retail, Logistics, and After-Sales teams to ensure timely resolution of customer issues.
  • Maintain accurate customer and order information within CRM and ERP systems.
  • Handle complaints and complex cases professionally, demonstrating empathy, ownership, and solution-oriented thinking.
  • Contribute to customer satisfaction initiatives and continuous process improvements.
  • Prepare reports and support the monitoring of customer service KPIs and performance metrics.

Requirements

Required Qualifications

  • Previous experience in a Customer Service, Customer Care, or Sales Support role, preferably within luxury, fashion, retail, or premium consumer goods industries.
  • Fluent German (C1/C2 level), both written and spoken.
  • Good command of English (minimum B2 level).
  • Strong communication and interpersonal skills.
  • Customer-focused mindset with excellent problem-solving abilities.
  • High level of accuracy, organization, and attention to detail.
  • Proficiency in Microsoft Office and familiarity with CRM systems.

Nice to Have

  • Proficiency in an additional language such as French, Spanish, Italian, or another European language.
  • Experience within the luxury, jewelry, watches, or fashion sectors.
  • Knowledge of SAP or other ERP systems.
  • Experience supporting international customers and stakeholders across EMEA markets.

Personal Competencies

  • Strong customer orientation and service mindset.
  • Ability to build positive relationships with customers and internal stakeholders.
  • Excellent organizational and multitasking skills.
  • Team player with the ability to work effectively in a fast-paced, international environment.
  • Proactive, flexible, and solution-driven approach.
Jobalert für diese Suche erstellen

Customer Service Specialist - German Speaking • Mendrisio

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