Technical Support Specialist 100%- SaaS Contact Center Solution

Technical Support Specialist (f/m/d) 100%- SaaS Contact Center Solution
Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We’re growing fast – and we’re hiring!
We're looking for a technically skilled and customer-focused individual join our growing team in Zürich (Headquarter) as soon as possible.
As a Luware Technical Support Specialist, you will be an expert in our CCaaS (Contact Centre as a Service) solutions and work with large multinational enterprises, helping them to identify and resolve problems to get the most from our software.
You will have full access to all the toys to build your own testing environment and be given training from experts in the solutions. We foster an open and flat working culture, where you will have direct access to the Product Management, Operations and Engineering teams, where we welcome ideas and feedback from all levels of the company to improve our services.
What you’ll be doing
Helping customers with technical questions about the solution and how it integrates into their environment
Responding to customer support queries
Deliver high-quality support services to our customers
Independent and efficient ownership of support queues
Take full ownership and control of a support case without supervision while continuously improving the level of support to maintain customer satisfaction
Recommend solutions to improve efficiency and productivity
What we are looking for
Tech-savvy personality who is excited by new technology
Experience in the field of technology, unified communications and cloud solutions is a plus
Minimum 1 year experience in enterprise support, preferably at Level 2
Customer focused Specialist-Role- within a SaaS organization is a great plus
Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner
Customer-focused mindset, able to listen to customer or partner problems and understand the impact issues can have on them
Very nice to have is MS-Teams fundamentals
Fluent- very good English (written and spoken) and (Swiss)- German native level- mandatory
Passion for solving problems
Self-driven, person who takes responsibility
Experience with communications platforms, such as Microsoft Teams is a big plus but not mandatory
Ability to work independently as well as collaboratively while learning technical concepts rapidly and proactively
Positive attitude and ability to collaborate in a team-oriented environment
Excellent communication skills to both technical and non-technical stakeholders
Our offer
A fast-paced, international, and collaborative work environment
A challenging and diverse role with high autonomy
A motivating and supportive team culture where your ideas
Excellent opportunities for personal and professional growth
Regular team events and the chance to work from another Luware office for up to a month through our exchange program
You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you!
Do you feel addressed and are you ready to finally unleash your full potential?
Then upload your CV spontaneously for an initial review- we are just a click away!
We are very looking forward to getting to know you!
We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding jid24be51ca jit0731a jiy26a