Team Manager (m/f/d) - Zurich

pRESPONSIBILITIES /p : liRetail Excellence – Execute exceptional retail performance to ensure sales and service Execute and reinforce sales strategy Reinforce business needs and KPI’s, Reinforce and drive minimum targets with global, regional and local initiatives Execute retail standards /li liOperational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock Understand compliance and lead by example Understand and support back of house operations /li liTeam spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally. Reinforce daily coaching sessions Reinforce and update team on industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers Conduct daily briefs Advocate and lead by example the Tiffany cultural values /li liClient Experience - Elevate in store experience consistently delivering memorable moments Ensure highest levels of in-store luxury experience at all times, including presentation, behavior, and hospitality Acknowledge and elevate customer issues / complaints /li liClient Development - Deepen the relationship with our customers to drive lifetime loyalty and spend Cultivate new and existing customer base with personalized interactions Drive business through the key product pillars Participate in events by delivering an exceptional client experience /li pbYOUR QUALIFICATIONS: /b /p liPrevious retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.). /li liExperience in people management, sales generation and the achievement of sales results. /li liFlexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.). /li liWillingness to work non-traditional business hours including evenings, weekends and holidays. /li liExcellent communication skills, both verbal and written, as well as interpersonal skills using positive leadership models. /li liProven ability and desire to work in a fast-paced, changing environment. /li liProficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) systems. /li liDynamic team player with ability to positively motivate staff and network locally and regionally to build relationships. /li liMust have authorization to work in the country where the position is based. /li liAwarded gemological certification relevant to the country of work. (preferred) /li liSales experience in retail or luxury retail or relevant customer related experience. /li liBusiness proficiency in German and English, but more languages will be advantageous. /li pTiffany Co. employs innovative, collaborative and positive people who are passionate about luxury, sales and customer service. In return Tiffany employees receive excellent rewards, benefits as well as training and development opportunities. /p