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BYD Europe
Customer Care Specialist SwitzerlandBYD Europe • zürich, zurich, Switzerland
Customer Care Specialist Switzerland

Customer Care Specialist Switzerland

BYD Europe • zürich, zurich, Switzerland
Vor 30+ Tagen
Stellenbeschreibung
pstrongLocation: /strong Switzerland | Full-TimebrstrongDepartment: /strong After Sales /ppstrongReports to: /strong Head of After sales in Switzerland /ph4strongKey Responsibilities: /strong /h4pstrong1. Customer Dealer Support: /strong /pul liAct as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution. /li liWork closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS. /li liIf required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience. /li liDocument all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date. /li /ulpstrong2. Process Optimization Communication: /strong /pul liIdentify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams. /li liWork closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution. /li liSupport internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies. /li /ulpstrong3. Customer-Centric Approach: /strong /pul liDrive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints. /li liGather and analyze customer feedback to continually enhance service quality and customer satisfaction. /li liAnticipate customer needs by understanding market trends and the competitive landscape. /li /ulpstrong4. Representation Advocacy: /strong /pul liBe the face of the company, representing its values and commitment to customer satisfaction in all interactions. /li liServe as a key ambassador for the brand, fostering positive relationships with customers and dealers alike. /li /ulh4strongAdditional Requirements: /strong /h4ul liOccasional business trips may be required. /li /ulh4strongQualifications: /strong /h4ul liBachelor degree or similar. /li liProven experience in customer care, dealer support, or a similar role in the automotive industry is a plus. /li liStrong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively. /li liProficiency with CRM tools and a keen eye for detail in data documentation. /li liA customer-focused mindset with the ability to anticipate and meet customer needs. /li liAnalytical and problem-solving skills to address complex customer or dealer issues. /li liAbility to work collaboratively across departments and handle a dynamic, fast-paced environment. /li /ulpstrongWhat We Offer /strong /pul liCompetitive remuneration package. /li /ulul liA fast-paced dynamic environment in a successful international organization. /li /ulul liInternational exposure with the chance to adapt locally and make a difference. /li /ulul liGrowth potential /li /ulul liBe part of the future /li /ulpBYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.br/ppbr/p
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Customer Care Specialist Switzerland • zürich, zurich, Switzerland

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