Customer Operations Specialist (m/f/d)

In this role, the Customer Operations Specialist (m/f/d) serves as the central interface between customers and internal departments such as Sales, Technical Support, Planning, Production, Logistics, and Finance. Responsibilities include handling customer inquiries, preparing quotations, processing orders, coordinating shipments, invoicing, managing email correspondence, and providing after-sales support.

• Prepares quotations and processes customer orders in coordination with sales and technical teams
• Manages order confirmations, delivery schedules, logistics coordination, invoicing, and export documentation
• Monitors inventory, urgent orders, shipment releases, and customer payment follow-ups.
• Maintains accurate SAP master data, pricing, proof of delivery, and customer records in compliance with business rules and SOX requirements
• Responds promptly to customer inquiries and ensures efficient resolution of operational and shipping issues. backup for colleagues for different countries
• Continuous improvement in the service quality and overall

For this challenging and rewarding position, the ideal candidate should have:

• Successfully completed commercial education or equivalent qualification
• Previous experience in customer service, order management, sales support, or a similar operational role
• Understanding of logistics, export documentation, and order fulfillment processes is considered an advantage
• Proficiency in Microsoft Office applications; SAP/ERP knowledge is an advantage
• Fluent in English, both written and spoken.
• Additional languages are a plus
• Strong organizational, administrative, and multitasking skills with the ability to manage priorities effectively
• Excellent attention to detail, accuracy, and ability to work in a fast-paced environment with a strong sense of urgency
• Proactive problem-solving mindset with the ability to analyze issues and deliver timely solutions
• Strong communication and interpersonal skills with a customer-oriented approach
• Ability to handle complex queries professionally and collaborate effectively across departments

The selected candidate will be part of a dynamic team and actively contribute to shape, develop and drive the department for success!