Senior UX Manager (Payments, Checkout & Post-Booking)

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust and its all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers Find your next role at our Berlin HQ or one of our local offices around the globe from New York to Bangkok. Head to to take the first step.

Team mission

As the Senior UX Manager for Transactions and On-Trip you will lead a small team of product designers content designers and researchers. You will be responsible for the customer experience across our payments checkout and post-booking service journeys with a focus on reliability flexibility and support at scale. Your teams are the stewards for hassle-free transacting payment integrity and all aspects of post-purchase fulfilment - from confirmations to flexibility through to multi-channel on-trip support and resolution. Youll enable travelers to move from booking to experience in a secure seamless and supported way aligned with business and regulatory requirements.

Your mission

• Lead and manage a team of 3 designers 2 content designers and 1 researcher (dotted line) focused on Transactions (checkout payments wallets refund flows) and On-Trip (post-booking service fulfillment resolution multi-channel support).
• Enable your team to deliver measurable improvements in conversion payment reliability post-booking NPS and customer support efficiency.
• Develop strong relationships and collaborate closely with PM engineering research risk compliance data analytics and support ops.
• Guide your team to solve for technical complexity in payments anti-fraud/security and regulatory requirements without sacrificing usability.
• Drive structured problem-solving for ambiguous service challenges e.g. guest issues at redemption refund quick-resolution or cross-timezone support handoff.
• Build and evangelize best-in-class experiments data-driven design and rapid optimization for all payment and support touchpoints.
• Coach your team for excellence in delivery and personal growth; you ship high-quality work at speed and scale raising the bar on craft and process.
• Maintain high standards for operational excellence resilience and compliance proactively identifying UX risks that affect financial transactions or support.
• Lead and participate in critical design reviews resolving trade-offs between security legal customer needs and speed-to-market.

Your toolkit

• 8 years previous experience leading and managing a team of at least 4-6 designers for consumer products
• 4 years previous experience as a design manager with scope including leading designers and responsible for at least 2 verticals with a high level of complexity and ambiguity resulting in measurable impact results
• Experience working in fast-paced environments solving ambiguity through structured design thinking and frameworks. Demonstrate the ability to take projects from zero to one.
• Proven experience as a senior designer working on large-scale consumer products within marketplace e-commerce or consumer fintech businesses
• Experience working with test and algo-driven products. Deep understanding of an experimentation-driven design process.
• Top-notch design craft and ability to rapidly ideate and produce design concepts
• Top communication skills to clearly articulate and defend your design while making trade-offs with complex product and policy definitions.
• Ability to wear a PM hat by influencing product strategies while balancing ideal visions vs. execution path to business impact.
• An entrepreneurial mindset with the ability to navigate ambiguity and drive clarity that brings the user technology and business together into an actionable roadmap
• Communicating with multiple levels of stakeholders including senior leadership

Extras that give you an edge

• Experience working in GenAi-driven products
• Experience in Fintech marketplace or support domains
• Experience scaling design teams at a mid to late-stage startup

How well make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon Tue Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you your friends and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more...

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture check out how we hire and life at GetYourGuide. If you have any further questions please dont hesitate to get in touch at .

Were an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with your application.

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1