IT Help Desk Technician

IT Technician HelpdeskAre you looking for technical diversity, concrete projects, and a close-knit team? At e-novinfo, we have been combining expertise and team spirit for 25 years. We distinguish ourselves in the field of information technology and active security. The group provides a 360-degree service thanks to its expertise in managed services, telephony, time management, and printing. In full growth, our company is strengthening its teams and recruiting several new talents to support its development.Join us as an IT Technician Helpdesk at 100% at our Marin site and participate in stimulating projects in a dynamic and innovative environment!IT Technician HelpdeskJob Description- Management of incidents for our level 1-2 support- Handling calls from our clients as first and second point of contact- Troubleshooting PC & Session problems- Escalation of unsolvable problems within a set timeframe- Escalation of problems requiring on-site intervention- Escalation of problems requiring higher-level expertise- Monitoring follow-up- Management of client requests to our support- Active Directory management / account deletion, rights management- PC setup on-site or remotely- Printers- Possibility to intervene at different levels: PC, networks, servers, firewalls- Working in global IT environments- Providing remote assistance to end clientsProfile- You hold a Federal VET Diploma (CFC) or equivalent- Customer service and speed of execution are your strengths thanks to your rigor, your autonomy, your proactivity, and your excellent ability to analyze- You appreciate teamwork- Perfect command of French, English oral and written level B1 minimum, German is a plus- Curiosity regarding technological evolutionExperience- At least 2 years of experience in a similar position- Perfect command of Windows PC- Command of Windows Server, Firewall, network, and Dell Technologies product lines is a plusWe offer- A modern and pleasant work environment, with state-of-the-art equipment- A stimulating and varied permanent contract (CDI), within a dynamic, committed, and passionate team- A spirit based on mutual aid and skill sharing- The opportunity to develop diversified technical skills, thanks to concrete projects in varied fields- Exposure to a large portfolio of clients, with missions involving high technical stakesBenefits- 5 weeks of vacation- Additional minutes allowing for compensation of non-official public holidays of the canton of the workplace as well as bridge days- Improved occupational pension plan (LPP), superior to legal standardsInterested?Send us your complete file (CV, cover letter, diplomas, and certificates) – we look forward to discovering your profile.If you do not receive a response from us within two weeks, it means that your profile did not fully match our requirements. However, nothing is lost: we sincerely thank you for your approach, and invite you to stay tuned for our next opportunities. Do not hesitate to apply again if another offer matches your background. jid219a3a7aen jit0522aen jpiy26aen