IT Support Analyst (w/m/d) - onsite

Req ID: 366747

Competitive salary | on site in Rotkreuz/Lucerne-Zug area, Switzerland

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for an IT Support Analyst (f/m/d) onsite in Rotkreuz for our growing team in Switzerland.

Overview

NTT DATA IT Support Analysts (f/m/d) are responsible for providing exceptional field service support to our clients. This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. As an IT Support Analyst (f/m/d), you should have experience with troubleshooting and configuring Windows and iOS devices for end users. The ability to lift/move/set-up computer equipment is also required.

Roles & Responsibilities:

• Provide desktop and laptop support for Windows & Mac systems
• Assist users in solving IT problems using available hardware and software tools
• Support, install, and maintain local area networks, operating systems, software, and related IT peripherals
• Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment
• Evaluate system configuration and software to ensure effective use of hardware resources
• Provide positive customer experiences when working with users
• Use ServiceNow ticketing system daily to triage tickets, escalations, issues, etc.

Technical Skills:

• Windows 7, Windows 10, Windows 11, Mac OSX, Active Directory, iOS, Android, Microsoft Office, Microsoft Office 365
• Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus)
• New system deployment (including setup, imaging, software installation, and data migration)
• Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 & 10)
• Symantec, SCCM, and bitlocker encryption troubleshooting
• Local and networked printer configurations
• Software installations
• Conference and meeting support. Troubleshooting systems or client-approved meeting software issues
• Remote access support
• Mobile device configuration and deployment (iOS/android)
• Assist with Knowledge Base Article management to include initial proof reading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehension
• Process security requests involving malicious software and vulnerability investigations
• Other IT Service-desk related tasks as deemed necessary by the client within the defined scope of the contract
• Fluent German and English language knowledge required (Main working language: German)

Education:

• Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience)
• Working knowledge of basic hardware and software products and diagnostic/problem solving skills
• Ideally 1 to 3 years of work experience in computer systems or IT support

Work hours and work location:

Mondays-Fridays (daytime working hours) in Rotkreuz/Switzerland on client site.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

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