Trade Floor Migration Support Engineer

ppInfoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), software development, product solutions for education segment and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception, ITL has focused on a principle to maximize output for its clients and partners through cost-savings, enhancing productivity and quality. /p h3Job Description /h3 pWe are looking for a skilled and dedicated individual to join our team as a Trading Floor Windows 11 Migration Support Engineer. The successful candidate will be responsible for providing technical support during the migration to Windows 11 on our trading floor, ensuring the smooth operation of systems and applications. You will be the first point of contact for all IT issues related to migration, aiming to resolve desktop issues within one hour while delivering exceptional customer satisfaction. Based on the Trading Floor, you will collaborate closely with other Group IT areas to ensure incidents are resolved promptly and escape any problems that could impact multiple users across the bank. /p h3Qualifications /h3 ul liAt least 2 years of experience in a similar role, preferably within the financial sector. /li liProficiency with Windows 10 and 11, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, and Teams. /li liBasic understanding of IT infrastructure components such as Active Directory and printers. /li liBasic troubleshooting skillset for Bloomberg, Refinitiv, 0365 and other market data-related applications. /li libKnowledge of Intune, Microsoft Autopilot, On Prem AD and Azure AD. /b /li liExtensive experience in troubleshooting and supporting Windows 10/11 operating systems. /li liProficiency with endpoint management tools such as Microsoft SCCM, MDT. /li liStrong knowledge of endpoint security best practices and implementation. /li liIn-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security. /li liExperience with PowerShell and command-line scripts. /li liStrong problem-solving skills and the ability to work under pressure. /li liExcellent communication skills, both written and verbal. /li /ul h3Desired Soft Skills /h3 ul liProblem-Solving: Exceptional problem-solving skills with a keen attention to detail and the ability to resolve complex issues effectively. /li liCommunication: Strong communication skills with the capability to work independently as well as collaboratively within a team environment. /li liAdaptability: Ability to adapt to changing priorities and manage multiple tasks efficiently. /li /ul h3Responsibilities /h3 ul liCoordinator of the bWindows 11 migration project /b, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition. /li liWork closely with IT teams, partners, and other business departments to ensure project and operational objectives are met. /li liUpgrade trader workstations from bWindows 10 to Windows 11 /b. /li liProvide first-line technical support for the trading floor during the Windows 11 migration, responding promptly to requests and issues. /li liTroubleshoot bBloomberg, Refinitiv, and other market data products. /b /li liCollaborate with other IT teams to ensure seamless integration and support for trading applications. /li /ul /p #J-18808-Ljbffr