Sales Representative

Sales Representative
Introduction de la société
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.
Description du poste
We are looking for a Sales Representative for our Boutique in Zürich.
Provide exceptional customer service to all boutique clients. Sell and promote all boutique products to end consumers. Achieve all sales objectives and contribute to the boutique's overall goals.
In this role, your main tasks will be to :
Sales
Welcome and serve all customers with a friendly attitude, offering a comprehensive and memorable experience
Develop familiarity with the product range, both past and present, to provide customers with detailed and accurate information
Maintain a thorough understanding of the features of watches and other brand products
Offer reliable information to customers regarding sales and customer service inquiries
Assist in the presentation of merchandise according to guidelines
Contribute to achieving monthly, quarterly, and annual sales targets
Provide exceptional customer service across all channels, including email, phone, and in-person interactions
Security
Assist in controlling stock shrinkage and losses through careful handling and attentive actions within the boutique
Adhere to administrative policies and procedures, particularly regarding cash handling
Maintain general awareness of product security and potential risks
Follow company procedures for opening and closing the store
Ensure proper handling of all deliveries
Cash Handling and Payment Operations
Manage all transactions responsibly and securely
Perform cashier duties, including payment processing and handling international currencies
Ensure accurate cash handling, credit card processing, and related tasks
Store Maintenance
Ensure the boutique always remains clean and presentable, including the sales floor and back office
Maintain awareness of health and safety standards
Ensure proper implementation of visual merchandising standards
Communication
Comply with company policies and regulations
Attend briefings as instructed by supervisors
Present yourself professionally to both customers and colleagues
Handle international clients with an understanding of their customs and culture
Product Knowledge
Regularly participate in training sessions
Take responsibility for proactively learning about new products and applying training effectively
Provide customers with thorough product knowledge
Profil
Vocational training in sales (CFC) with a few years of experience in luxury boutiques, ideally in watchmaking
Preferably from a watchmaking/jewelry background
Experience working with an international clientele
A passion for luxury retail or watches, with a natural enthusiasm for the products
Compétences requises
Strong sales and negotiation skills
Business acumen and customer-oriented mindset
Ability to work both independently and as part of a team
Excellent interpersonal skills
Strong planning and organizational abilities
Flexible with working hours
Langues
Fluency in German and English is essential
Knowledge of other languages is an advantage
Lieu de travail
Zürich
Personne de contact
Heimann jid2f305aba jit0519a jiy26a