Customer Success Manager 100% (h/f/d) Zurich ZH

ph3We are looking for a Customer Success Manager 100% (m/f/d) Zurich ZH /h3 h3Your area of responsibility /h3 ul liSupport and further development of existing customers with a focus on long-term partnerships as well as active communication with our customers and their decision-makers on site /li liEnsuring high customer satisfaction throughout the entire customer journey /li liIdentification of up- and cross-selling potentials in close cooperation with the sales team /li liAnalysis of customer needs and derivation of concrete measures to optimise services /li liCoordination and alignment between customers, operations and internal departments /li liCreation and evaluation of reports as well as presentation of relevant key figures /li /ul h3Your profile /h3 ul liExperience in customer success, key account management or sales environment /li liIdeally, you have experience and expertise from the culinary, gastronomy or hotel industry /li liStrong understanding of customer needs and commercial contexts /li liStrong communication skills in fluent German and very good English as well as confident appearance towards internal and external stakeholders /li liStructured and independent way of working /li liAffinity for numbers and experience in dealing with KPIs /li liEnjoyment of regular customer contact and interest in demanding customer relationships /li /ul pYou will work in a committed and friendly team in our beautiful and modern service centre in Kloten, directly at our customers’ sites or in the home office. /p h3Your benefits /h3 ul liVarious development and career opportunities - also internationally /li liModern learning development programme for the internal training and further education of our employees /li liSupport for external further training /li liFamily-friendly and regulated working hours* (Mon to Fri, no weekend or evening work) /li liPart-time positions are possible at all levels /li li16 weeks maternity leave / 2 weeks paternity leave (above statutory compensation level) /li liPurchase of holiday credits with generous employer contribution /li liHome office option and free parking spaces for our employees in the service centres /li liCertified as a Friendly Workspace since 2015 for systematic occupational health management /li liAbove statutory accident coverage /li /ul /p #J-18808-Ljbffr