Stellenbeschreibungph3Operation director (crypto payments service provider) /h3pbTangem /b is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC. /ppTangem offers a smartcard-based hardware wallet and mobile applications. /ph3Responsibilities: /h3ulliCoordinate a portfolio of projects with wide range of service providers (BaaS, LaaS, Liquidity, KYC, KYT Providers). /liliOrganize the operational process for Visa card program (customer onboarding, fulfilment, partner management, risk and data management, reporting, settlement and reconciliations, automation). /liliBuild high-performing teams and actively manage talent by continuously assessing talent needs against current capabilities, addressing any gaps. /liliManage the budget and financial forecasts, treasury function, monitor key performance indicators. /liliPrepare detailed operational documentation for the op. processes (policies, instructions, risk assessments, guidelines, etc.). /liliDrive all customer support activities, including process development, optimization and growth initiatives; develop scalable customer engagement approach and customer deliverables to support growth and optimization initiatives. /liliHandle legal, anti-fraud, and compliance process management. /liliOversee accounting and financial control. /li /ulh3Key Requirements: /h3ulliExperience in the issuance of bank cards and operational process development of card products. /liliExperience in organizing managing projects, partners, and quality of payment services. /liliDemonstrates strong knowledge of customer service standards, processes and tools. /liliDemonstrates ability to lead projects related to CRM, ERP and other operational systems. /liliAbility to create budgets and monitor their execution. /liliUnderstanding of financial services operations, compliance and crypto assets regulation in EEA and globally, anti-fraud principles. /liliKeen analytical, proven problem-solving and project management skills. /liliStrong collaboration and ability to partner effectively with virtual, fast-paced teams. /li /ulh3What we offer: /h3ulliStability, growth, participation in shaping the future unicorn. /li /ul /p #J-18808-Ljbffr
