Senior Account Manager

ph3About Bug Bounty Switzerland /h3 pBug Bounty Switzerland is the leading Security Testing Hyperscaler. With our Cyber Resilience Platform, we help regulated enterprises in financial services, critical infrastructure, and government stay ahead of evolving threats. /p pWe’re headquartered in Switzerland, trusted by some of the most security-conscious organisations in Europe, and scaling fast. /p h3The Role /h3 pWe are hiring a Senior Account Manager to own commercial customer development across a portfolio of our most strategically important enterprise accounts. You will carry full commercial responsibility, from board-level relationship management to renewal and expansion execution, converting long-term customer trust into predictable, sustainable revenue, measured by NRR and NDE. /p pThis is a role for someone who has operated at the highest levels of enterprise account management, as comfortable presenting a multi-year expansion case to a CISO or board as leading a complex renewal negotiation. You bring the seniority, judgment, and executive presence to own these relationships independently, and the commercial instinct to consistently turn them into growth. /p h3What You'll Do /h3 h3Own Strategic Enterprise Relationships /h3 ul lipBuild and own trusted, long-term relationships with C-level and board-level stakeholders (CISOs, CROs, and members of supervisory boards) across your account portfolio /p /li lipLead executive-level business reviews: translating security program outcomes into strategic narratives relevant to board agendas, risk frameworks, and investment decisions /p /li lipPosition Bug Bounty Switzerland as a long-term strategic partner, not a vendor, elevating the relationship beyond operational contacts to decision-maker level /p /li lipNavigate complex organisational structures across regulated industries: financial services, healthcare, critical infrastructure, and government /p /li /ul h3Drive Growth Through Renewals Expansions /h3 ul lipOwn the full commercial lifecycle across your portfolio: from renewal planning to multi-year expansion structuring /p /li lipDrive structured renewals starting 120–180 days out, with early risk identification as a core discipline /p /li lipDevelop account-level commercial strategies that go beyond renewals: identifying whitespace, shaping expansion narratives, and building the business case directly with executive buyers /p /li lipLead pricing discussions and contract negotiations with procurement, legal, and C-level stakeholders /p /li lipPartner with the Senior Security Solution Architect to align technical value delivery with commercial milestones and executive buying decisions /p /li /ul h3Own Systematic Account Development /h3 ul lipBuild accurate, predictable renewal and expansion forecasts across your accounts /p /li lipOwn and manage your account pipeline in CRM, maintaining clear visibility on stakeholder maps, contract timelines, and commercial opportunities /p /li lipTrack leading indicators (usage, engagement, health scores) and convert them into timely commercial action /p /li lipChannel customer feedback, commercial signals, and market intelligence into Product and Leadership to influence roadmap and positioning priorities /p /li /ul h3Contribute to Shaping Account Management Practice /h3 ul lipApply and actively contribute to the renewal motions, expansion playbooks, and frameworks that make commercial customer development repeatable and scalable /p /li lipShare learnings from your portfolio to strengthen account management standards across the team /p /li lipDevelop industry-specific account approaches for regulated sectors where relevant to your portfolio /p /li /ul h3What You Bring /h3 h3Must-haves /h3 ul lip8+ years of experience in Account Management, Customer Success, or Enterprise Sales in B2B SaaS, cybersecurity, or complex subscription-based services /p /li lipProven track record owning and growing strategic enterprise accounts at C-level and board level, independently, not as part of a team with executive sponsors covering that layer /p /li lipDemonstrated success driving complex renewals and expansions with procurement, legal, security leadership, and board-level stakeholders as active counterparts /p /li lipExecutive presence and communication: able to lead board-level business reviews, structure multi-year investment narratives, and represent Bug Bounty Switzerland as a credible strategic partner at the highest levels /p /li lipStrong commercial instinct: ability to identify expansion opportunities, structure business cases, and lead negotiations at senior levels /p /li lipStrong written and verbal communication skills, capable of creating clear account plans, renewal strategies, value narratives, and executive-level presentations /p /li lipData-driven mindset with the ability to analyze usage, health metrics, and financial data to inform renewal risk assessment and expansion prioritization /p /li lipLanguage requirements: German English /p /li /ul h3Strong signals /h3 ul lipDomain experience in cybersecurity, ideally within SaaS, managed services, or platform-based security offerings /p /li lipExperience operating in regulated or security-sensitive customer environments where trust and reliability are critical to long-term relationships /p /li lipExperience driving land-and-expand growth motions, including enterprise adoption and long-term contract expansion across complex customer organisations /p /li lipExperience in a scale-up environment where structures were still being built and you contributed to shaping them /p /li lipExisting network in the Swiss or European enterprise security, financial services, or healthcare community /p /li /ul h3How does success look like? /h3 h3First 90 days /h3 ul lipFully onboarded across product, platform, and assigned customer portfolio /p /li lipOwnership of assigned accounts, including stakeholder maps, contracts, and renewal timelines /p /li lipExecutive relationships established or actively in progress across key accounts /p /li lipInitial renewal and expansion opportunities identified and forecasted in CRM /p /li lipFirst renewal and expansion conversations independently led /p /li /ul h3Reporting Compensation /h3 ul lipbReports to: /b Director of Delivery Customer Success /p /li lipbCompensation: /b Competitive base + variable compensation + ESOP, aligned with seniority and impact /p /li lipbLocation / Work setup: /b Hybrid, with on-site presence b2–3 days per week /b in our bZurich (or Bern) office /b /p /li /ul h3Why This Role /h3 pYou will own some of our most strategically important customer relationships, at the level where security investment decisions are made, where multi-year partnerships are built, and where Bug Bounty Switzerland's long-term position in the market is shaped. This is not a role where executive relationships are handled by someone else. You carry them, you build them, and you convert them into sustainable growth. /p pYou join a team where the foundations are being laid and where your commercial ownership at the highest stakeholder levels directly determines how our most critical accounts develop. /p h3How to apply /h3 pSend us your CV along with a short note on why this role excites you. We don't need a cover letter. We'd rather hear about a time you owned a strategic enterprise relationship at C-level or board level and turned it into long-term growth. Or walk us through how you structured and closed a complex multi-year expansion. Show us how you operate at that level. /p /p #J-18808-Ljbffr