System Support Engineer (m/f/d)

System Support Engineer

(m/f/d)

Freelance/Contracting project Zug Start date: asap Reference number: 900100/1

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Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects
• Install Roche Diagnostics systems (hardware and software) across all development phases—including early prototypes—as well as according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues
• Manage the deployment and servicing of various systems and their specific configurations
• Ensure comprehensive documentation in accordance with established quality standards
• Provide technical support for global development trials

Profile

• HF or university degree in engineering or life sciences discipline (, Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with relevant practical experience
• Initial experience in, or clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2
• First hands-on experience in a technical or mechanical occupation
• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style
• Proficiency in English (written and spoken) is essential; German is a plus
• Basic knowledge of network administration and IT troubleshooting
• Prior experience servicing diagnostic instruments or involvement in equipment management
• Practical experience resolving technical issues across interdisciplinary setups (hardware, software, and laboratory workflows)
• Previous experience working in a GMP or ISO-regulated environment

Benefits

• Dynamic and innovative market environment
• A very renowned company