Customer Solution Engineer (Zurich)

ph3Customer Solution Engineer (Zurich) /h3 pbLocation: /b Zurich | bRemote status: /b Hybrid /p pbLumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub /b that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees. /p pOur platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program. /p p✨ In 2025, LumApps strengthened its leadership position by partnering with bBeekeeper /b, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline. /p pOur mission: To make people feel that they belong and have a purpose. /p pTo create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to: /p p Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, /p p Transform employees into real ambassadors of their company, /p p Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, /p p Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. /p pWith a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. bOver the past year, we have been driving an ambitious phase /b in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation. /p pIf these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": bapply now! /b /p h3Team /h3 pAs a bCustomer Solutions Engineer /b, you are responsible for collaborating with customers to discover, design, and implement technical solutions that maximize the value of Beekeeper, with a strong focus on integrations. You are a key member of the Customer Solutions team, working throughout all customer phases to bring your deep technical expertise and product knowledge to ensure customers' success. With a passion for developing solutions, you thrive in addressing complex technical challenges and creating meaningful, scalable integrations that meet customers' evolving needs. /p pYou are adept at managing multiple customer projects and can confidently recommend and implement sound integration solutions that drive value for both the customer and the company. You are self-driven and work closely with teams across sales, product management, and engineering to solve challenges and deliver seamless technical solutions. /p pThe ideal candidate possesses a strong technical aptitude, particularly in integration development, combined with excellent customer communication skills and a collaborative mindset. You identify with our values, excel in problem-solving, and are passionate about continuous improvement in delivering innovative solutions. /p h3Missions /h3 ul liLead the discovery and development of technical solutions, with a focus on building and enhancing integrations that drive value for customers /li liManage the technical rollout of customers during onboarding, with a strong focus on configuring and customizing integrations using Workato, our iPaaS platform /li liDesign and implement complex integration solutions, connecting Beekeeper with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP) /li liInstall, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities /li liCollaborate with customers to gather technical requirements, and translate them into actionable integration solutions /li liServe as a technical advisor throughout the customer journey, from pre-sales to post-sales, supporting customer success teams with integration needs and identifying opportunities for automation /li liAct as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements /li liContinuously seek opportunities for improving integration processes and optimizing the customer implementation experience /li liContribute to technical knowledge-sharing by developing training materials on integration solutions and best practices for the customer success team /li /ul h3Skills /h3 pbThis is a German Speaking role /b /p ul liAt least 2+ years of experience in technical development or sales engineering, with a focus on integrations in a software/SaaS environment /li liProven experience with Workato (or a similar iPaaS platform) for developing integrations and automating workflows /li liStrong knowledge of integration technologies, including SSO (especially SAML 2.0), API development (REST, SOAP), and system synchronization (SFTP batch workloads) /li liExperience in developing complex integrations using bPython /b and related tools /li liDemonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment /li liExcellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders /li liA proactive approach to problem-solving, with a focus on delivering high‑quality technical solutions /li liA passion for learning, with a curiosity about new technologies and a strong results‑driven mindset /li liA degree in Computer Science, Engineering, or a STEM‑related field is preferred but not required /li /ul h3Why You’ll Love Working at LumApps /h3 ul libHybrid work model /b – 2 -3 days at the office /li li25 days of annual leave /li liPension scheme with 3 options to choose from /li liAfterworks, team celebrations seasonal parties /li liEquipment /li /ul pWe aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences. /p /p #J-18808-Ljbffr