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UBP - Union Bancaire Privée
Support AnalystUBP - Union Bancaire Privée • Genf, genf, Switzerland
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Support Analyst

Support Analyst

UBP - Union Bancaire Privée • Genf, genf, Switzerland
Vor 30+ Tagen
Stellenbeschreibung
ph3Mission /h3 pThe application support analyst will be in charge of providing functional and technical support to the users of a web based portal application used by portfolio managers to access information about client portfolios under their responsibility. /p h3Main Responsibilities /h3 ul liResolution of production incidents throughout the incident management process. /li liContribute as a subject matter expert to prioritization, investigation and root cause analysis. /li liMaintain excellent relationships and communication with stakeholders, other IT teams, and business areas. /li liParticipation in elaboration of disaster recovery plans/documentation for applications and execution of Disaster Recovery Tests. /li liMay be required to work early/late shifts, including special presence for days off, and periodically work on an on‑call support basis. /li /ul h3Your Profile /h3 ul liEducation: High School /li liExperience: 2 to 5 years in a similar IT support role, ideally as a Level 2 support technician or analyst. /li liPrevious experience in a banking or financial environment is a significant advantage. /li liTechnical Skills: Developer/technical background is an advantage; SQL skills; Ticketing tools (Titan, JIRA). /li liLanguages: French, English. /li liPersonal skills: Excellent communication; problem solving; customer‑oriented mindset; stress and priority management; adaptability. /li liSwiss Residence: Mandatory. /li /ul h3Core Competencies /h3 ul liAdherence to the company’s values: Dedication, Conviction, Agility, and Responsibility. /li liCompliance with regulations and internal directives. /li /ul /p #J-18808-Ljbffr
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Support Analyst • Genf, genf, Switzerland

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