Denza Technical Support Engineer Switzerland

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

• Provide on-site vehicle repair service for end customer
• Offer remote technical support end customer to solve the technical problem
• Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated form customer
• Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer
technical solutions, and track real-time vehicle handling progress;
• Collect vehicle quality issues through multiple channels, push for improvements at the
source, and validate the effectiveness of market solutions;
• Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team
• Closely work together with the Denza department
• Perform on site technical support during launch and other events where Denza products are being displayed
• Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release

Location: Switzerland | Full-Time
Department: AfterSales

Reports to: Head of AfterSales in Switzerland

Qualifications:

• Solid knowledge of mechanical and electrical systems.
• Fluent in Dutch and English; Chinese language skills are a strong plus.
• Excellent communication skills with a strong problem-solving mindset.
• A strong team player with the ability to work independently on technical issues.
• Valid driving license and certification for high-voltage system operations.
• Willingness to travel frequently to provide on-site support.
• Prior experience in electric vehicle aftersales service is highly preferred.

What We Offer

• A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology.

• Opportunities for professional growth and development within a global organization.

• Competitive salary and benefits package.

• The chance to contribute to a greener future through impactful marketing initiatives.

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.