After Sales Technical Support Engineer

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

• Ensure the level 1 technical support and warranty process (as back up) support to the network. That includes managing technical dealer tickets, sometimes trouble shooting on site, including process training, to ensure best in class customer satisfaction

• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after-sales projects development, execution, and assessment.

• Work closely together with the level 2 field engineers and the level 2 warranty expert

• Create and hold online training sessions when necessary and support creation of e-learnings and or webinars and tutorial videos

• Work closely together with the quality department and R&D department

• Ensure on site support during product launches, fairs and other events where product support is required.

• Perform technical pre-approvals for particular dealer warranty repair requests.

• Support analytics of tickets and trouble shooting to identify quality issues and identify the best resolution methods
  
  Location: Switzerland | Full-Time
  Department: AfterSales

  Reports to: Head of AfterSales in Switzerland

Qualifications:

• Strong automotive technical background including all required certificates to work on HV systems, ideally gained through real workshop experience.

• 3+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.

• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.

• Excellent written and verbal communication skills in German language and English is a must.

• French and/or Italian language skills are a clear asset.

• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.

• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

What We Offer

• A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology.

• Opportunities for professional growth and development within a global organization.

• Competitive salary and benefits package.

• The chance to contribute to a greener future through impactful marketing initiatives.

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.