Customer Claim Manager (m/f/x)

Your Responsibilities

• You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
• You are responsible for the preparation and documentation of 8D reports for customers
• You carry out statistical analyses and evaluations of field experience data for our products across various construction machinery applications
• You approve technical statements for customers and also prepare reports on product failure behavior
• You organize and monitor modification and retrofit actions at customer sites (warehouse and field), as well as regular customer meetings with sister plants and external customers

Your Profile

• You have completed a commercial or technical studies, as well as additional training as a technician or engineer in the field of mechanics or business administration
• You have several years of professional experience in a similar field
• You have excellent knowledge of German, as well as very good English and/or French skills
• You have outstanding knowledge of MS Office applications and are familiar with ERP systems
• You are characterized by strong customer orientation and professional communication skills, good social competence and flexibility. In addition, you are reliable and responsible

Our offer

Can we inspire you to take on a responsible position in a dynamic and independent family business? We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits. The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region. Start planning your personal and professional development with us.

In order to ensure a fair application process, we cannot accept applications by post or email.

This position is subject to a background check process; the process is conducted by our partner Aequivalent.