IT Systems & Operations Manager (f/m)

About SIRAKS AG

SIRAKS AG is a Swiss company specialising in ready-made food and beverage delivery services, virtual restaurant concepts, and franchising, working in collaboration with individuals, legal entities, and ghost kitchens. The company also provides IT, marketing, training, and certification services.

SIRAKS AG operates in Switzerland and abroad and may establish subsidiaries, participate in other companies, manage real estate, and carry out financing and related business activities connected to its corporate purpose.

Position Overview

We are seeking a proactive, hands-on IT & Operations Manager to bridge the gap between our digital infrastructure and physical kitchen operations. You will be the backbone of our technical ecosystem, ensuring our AI-assisted systems and cloud platforms seamlessly support our mission of delivering high-quality "new age" food concepts.

Tasks

1. IT, Cloud & Digital Ecosystem

• Maintain and optimize IT infrastructures, cloud-based systems, and digital operations for our virtual brands.
• Support the development and deployment of AI-assisted systems to refine order flow, dispatching, and routing logic.
• Ensure the stability, security, and performance of all digital platforms and internal tools.
• Coordinate system integrations with food delivery platforms to ensure operational reliability as we scale.

2. Operations Management (Technical & Kitchen)

• Support and manage technical and kitchen-related operational workflows.
• Ensure alignment between digital systems, operations, and food and beverage production.
• Making international food and beverage products as well as new-age food concepts.
• Identify inefficiencies and implement practical improvements.

3. Digital Marketing, E-Commerce Platforms Management & Support

• Manage digital marketing campaigns across various delivery platforms.
• Coordinate promotions, menu updates, and pricing logic in real-time.
• Website development and management to ensure an efficient digital presence.

Requirements

Candidate Profile

Educational Requirements

Completed a bachelor’s degree from a recognised European university of applied sciences in one of the following or a comparable field:

• Information Technology & Business
• Engineering
• Electronics and Business
• Computer Science

Professional Experience

• Experience in IT management, cloud systems, or digital operations
• Experience in operations management, in ghost kitchens, including food delivery, or logistics environments
• Understanding of AI and machine learning concepts applied to real-world systems
• Familiarity with dispatching systems, routing logic, demand forecasting, or optimisation workflows
• Experience with digital marketing platforms or delivery marketplaces is beneficial
• E-Commerce Website / App design
• Experience in making international food and beverage, as well as new age food concepts

Skills & Competencies

• Strong analytical and systems-thinking mindset
• Ability to bridge AI, technology, and daily kitchen-related operations
• Practical, solution-oriented working style
• Strong communication and coordination skills
• High sense of ownership and responsibility

Languages

• English: Fluent
• German: Intermediate or higher

Benefits

What We Offer

• A key on-site role in a growing Swiss technology-driven ghost kitchens company
• Direct involvement in F&B production and management, IT, AI-assisted systems, digital marketing, e-commerce design and management, and operational strategy
• Opportunity to shape data-driven delivery and dispatching processes
• Competitive salary in line with Swiss market standards