Operations Coordinator

As part of the four-person Operations team, you will participate in the coordination of administrative, supply, and logistics flows between the distribution center, internal/external clients, and divisions, ensuring full visibility and daily follow-up of ongoing activities and events.

Your main tasks will be as follows:

Manage and coordinate all administrative processes related to sales operations :

• Oversee and follow up on customer orders from receipt to delivery

• Maintain and update customer databases and sales and retail prices records

• Collaborate closely with field sales teams and key stakeholders across divisions, regions and markets

• Contribute to overall customer satisfaction by responding promptly to inquiries (phone and email)

• Prepare sales reports and analyses for the department

• Support the continuous improvement of administrative procedures

• Participate in product launches in close collaboration with Marketing and Commercial departments

• Support event coordination by adapting transport plan accordingly

• Validate & codify intercompany and suppliers' invoices

• Act as a point of contact for retail stores and boutiques

• Process and invoice Purchase & sales orders

• Track incoming goods and manage customs clearance and freight invoices

• Plan and follow up on national and international logistics flows

• Coordinate supply chain and logistics activities between markets and divisions, ensuring smooth communication and operational efficiency. Using KPi’s and dashboard

• Manage and coordinate transfers, quality and aged stock flows (reverse logistics)

• Guarantee daily visibility and monitoring of key events and activities across the three divisions (Fashion, Fragrances & Beauty, Watches & Fine Jewelry)

• Demonstrate strong prioritization and stress management skills to ensure smooth execution in a dynamic environment

• Manage, track and report leadtimes and freight costs

What you bring:

• Client-oriented with a strong team spirit

• Well-organized to efficiently track files and requests

• Precise and rigorous in task execution

• Pragmatic, structured, methodical, and proactive

• Excellent interpersonal skills; able to work collaboratively to address both internal and external client needs

• Strong service mindset, acting as the client's voice within the organization

• Strong organizational skills and ability to manage priorities and stress effectively

• Analytical and synthetic thinker, able to step back and maintain an overview of all processes

• Able to ensure daily operational visibility and event follow-up across all three divisions

Your profile:

• Master's degree from management/engineer School or equivalent in Supply Chain

• Minimum 3 years of relevant professional experience

• Native French speaker

• Good command of English (minimum B2 level)

• Proficiency in Spanish & Portuguese is an asset

• Excellent command of standard IT tools

• Strong analytical skills and ability to work effectively with Excel data

• Experience with ERP systems (Microsoft Dynamics AX is a plus)