Senior Solutions Engineer

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider within the next five years.

We work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology.

Our global team includes more than 70 highly skilled professionals from diverse backgrounds.

We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you’ll experience a unique blend of passion, purpose, challenge, and fun.

We’re growing rapidly across Europe and looking for a Senior Solutions Engineer who combines deep technical expertise with strong business acumen to help our customers succeed.

Tasks

As a Senior Solutions Engineer, you’ll act as the technical backbone of our sales and customer engagement process. You’ll collaborate with Sales, Engineering, and Customer Success teams to design, present, and deliver impactful automation solutions. This role blends hands-on technical work with strategic engagement — ideal for someone who thrives at the intersection of technology, business value, and customer experience.

Key Responsibilities

Pre-Sales & Technical Enablement

• Partner with the Sales team to understand customer requirements and design tailored AI automation solutions using Enterprise Bot’s platform.
• Deliver compelling product demos, proof-of-concepts (POCs), and presentations that clearly communicate technical and business value.
• Lead technical discovery sessions and develop architecture proposals and integration plans.

Solution Design & Delivery

• Translate business requirements into scalable, secure, and maintainable solution architectures.
• Collaborate with Engineering teams during pilots and implementations to ensure seamless technical delivery.
• Provide technical validation and support during critical phases of the sales cycle.

Customer Engagement & Partnership

• Build trusted relationships with customers by acting as a technical advisor throughout the engagement.
• Ensure customer success by proactively identifying risks and helping resolve technical challenges.
• Be available to support key customer engagements or escalations when necessary.

Cross-Functional Collaboration

• Work closely with Product, Engineering, and Customer Success to align roadmap priorities with customer feedback.
• Contribute to technical enablement materials, training sessions, and playbooks to strengthen overall sales effectiveness.
• Advocate for customer needs within the organization and help improve solution delivery processes.

Thought Leadership & Market Engagement

• Represent Enterprise Bot at industry events, webinars, and conferences.
• Stay up to date on AI automation trends, cloud technologies, and emerging best practices in the B2B SaaS landscape.
• Contribute to positioning Enterprise Bot as a trusted technology partner and thought leader in intelligent automation.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (Master’s preferred).
• 5+ years of experience in Pre-Sales, Solutions Engineering, or similar roles, with at least 2 years at a senior level.
• Proven track record in B2B SaaS or AI-automation environments (experience with conversational AI, RPA, or cloud-based automation is a strong plus).
• Experience with voice technologies such as ACD and IVR workflows is a must.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Native-level proficiency in German/Swiss-German is required, along with strong English communication skills and the ability to engage effectively across technical and business stakeholders. Proficiency in French and Spanish is an added advantage.
• Strong understanding of enterprise systems (CRM, ERP, cloud infrastructure, APIs, etc.).
• Excellent communication, presentation, and relationship-building skills.
• Ability to manage multiple priorities and perform under pressure in a fast-paced, high-growth environment.

Preferred Qualifications

• Hands-on experience with CRM or presales tools (e.g., Salesforce, HubSpot).
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, and related certifications.
• Understanding of NLP, automation workflows, or integration frameworks (e.g., REST, GraphQL).
• Experience in enterprise-scale solution delivery and customer success collaboration.

Benefits

• Be part of a rapidly growing company at the forefront of AI automation and conversational AI solutions used by leading global enterprises.
• Shape solutions that make a measurable impact for Fortune 500 clients and leading European enterprises.
• A culture comprised of diverse, global teams who have a passion for collaboration, creativity, and excellence in client service
• A competitive salary and scope for further advancement.
• A great environment that promotes open feedback and a flat hierarchy, working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.

Enterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, ÖBB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations.

Our innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively.