Client Service Representative – Digital channelsSwissquote Bank • Dübendorf, Zurich, Switzerland

Client Service Representative – Digital channels

Swissquote Bank • Dübendorf, Zurich, Switzerland

Vor einem Tag

Stellenbeschreibung

Job Description

Written and phone processing of customer inquiries by e-mail, letter, chat and social media in German, English. French, Italian is a big plus,
Customer service regarding our services and trading products,
Independent processing of customer complaints,
Coordination and delegation of incoming inquiries with specialist departments (BackOffice, Legal & Compliance, IT, Marketing, etc.),
Supporting the specialist departments with clarifications and customer orders,
Technical support for our applications (mobile, web platform),
Helping to further develop our applications (mobile, web platform)

Qualifications

A completed banking education and/or several years of experience in customer service,
Experience with chat systems, interest in AI solutions for chat and new modern communication channels,
Excellent knowledge of English and German; French and Italian is an advantage,
You have a service-oriented mindset, enjoy customer contact and a networked way of thinking,
You have an affinity for the stock exchange, an interest in the markets as well as in new modern communication channels,
You are familiar with the "ticket system",
You have the ability to recognise dangers and assess them according to their urgency,
You are helpful and maintain an overview in hectic situations,
You are flexible and willing to learn new things.

Client Service Representative – Digital channels • Dübendorf, Zurich, Switzerland