Customer Care Specialist Switzerland

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Location :  Switzerland | Full-Time

Department :  After Sales

Reports to :  Head of After sales in Switzerland

Key Responsibilities :

1. Customer & Dealer Support :

• Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
• Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
• If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
• Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication :

3. Customer-Centric Approach :

4. Representation & Advocacy :

Additional Requirements :

Qualifications :

What We Offer

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.