Customer Success Manager PropTech B2B SaaS - 100%

Join the Future of Retail with Spacewise!

Spacewise is an innovative proptech startup headquartered in Zurich, revolutionizing the way commercial landlords manage, market and rent their portfolios and spaces online and operating the premier online marketplace for pop-up and promotional spaces.

We empower brands of all sizes to effortlessly search, evaluate, and book the perfect locations for their activations, events, pop-ups, and promotions. For landlords, we provide user-friendly tools for seamless shop space management. Our platform is trusted by major names like Migros, Coop, Swiss Post, and Wincasa, and hosts promotional activities for many of the world’s most renowned brands.

Are you passionate about retail, property, marketing, and live communication? If so, the role as Customer Success Manager at Spacewise could be the perfect opportunity for you!

Tasks

As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day. You’ll support both our customer groups - landlords and tenants - helping maintain high customer satisfaction and fostering the healthy growth of our customer base. Specifically, you will:

• Account Management: Manage your portfolio of accounts, ensure successful use of the platform and drive product adoption. You'll lead pilot projects and work closely with key accounts to support their growth. Identify potential risks, gather feedback regarding feature requests / bug escalation / UX/UI improvements
• Onboarding: Assist with onboarding new clients, set up their accounts and portfolio
• Demos & Trainings: Provide platform demonstrations and software trainings to the clients
• Operations: Handle special cases related to invoicing and payment such as debt collection or refunds on the platform
• Adoption & expansion: Review the clients platform performance and help them to achieve their goals. Up- and Cross-selling of features
• Customer Support: Provide top-notch support to both tenants and landlords and help us keep our customer satisfaction high. Answer customer enquiries that we receive via various channels (email, platform, telephone, help center, provide help with the user application and ensure that customer problems are resolved quickly and effectively
• Customer service automation: Help us to continuously develop our customer service in order to maintain a high level of service quality even with a rapidly growing customer base

Requirements

• You have drive, love to work in a fast-paced environment and familiarize yourself with new tools and topics
• You have a hands-on mentality and are only satisfied when our customers are satisfied too
• You work accurately and efficiently
• You are very tech-savvy, solution-orientated and don't shy away from complicated problems
• You enjoy working with customers, you are helpful and open-minded and you communicate in a way that is appropriate to the target audience
• You have some practical experience in the online sector, ideally in customer service, sales or project management
• You like to work based on data and apply the findings to optimize operational key figures
• You have a relevant bachelor's degree, e.g. in business administration
• Your native language is German and you are fluent in English, French is a plus

Benefits

• A very exciting, entrepreneurial environment that you help to shape yourself and in which you can grow quickly
• A highly motivated, young team, a very flat hierarchy
• A nice workplace in Zurich Seefeld a 100 metres from the lake
• Flexibility in your day to day working location
• Option to work remotely
• A career start in the proptech industry with the opportunity to establish your position in a fast growing company
• Ongoing coaching from the founder and managers - your personal development is important to us

Sounds interesting to you? We look forward to getting to know you! We will start as soon as possible. Please send us your complete application including references.

Spacewise offers an tools to optimize revenue & occupancy, and attract exciting new tenants for physical customer touchpoints (retail and promotional spaces).