Technical Support Assistant (Part-Time, On-Call)

Your mission

Are you looking to gain hands-on experience in technical support while maintaining a flexible schedule? We’re looking for a Technical Support Assistant to act as the first line of response for client issues. In this role, you’ll work with Rest APIs, debugging tools and technical architectures while ensuring smooth communication with clients.

This role is part-time and highly flexible, making it ideal for those who want to gain real-world experience in a tech environment while balancing other responsibilities.

What you bring

Serve as the first point of contact for client issues, ensuring quick resolution via a ticketing system.

Troubleshoot technical issues, focusing on Rest APIs, system architectures and debugging.

Maintain an organised workflow and respond to support tickets promptly, keeping clients updated.

Provide on-call support during the week (within agreed working hour limits).

Communicate technical solutions clearly and effectively to non-technical clients.

Manage and prioritise multiple support tickets to meet service-level agreements.

Communicative person that enjoys working with customers directly and listen to their concerns and issues they report

Requirements

Fluency in both German and English, written and spoken, is required for client interactions.

Basic knowledge of technical architectures, APIs, debugging, and diagnostic tools.

Ability to troubleshoot and resolve technical issues independently.

Strong organisational skills and ability to manage multiple tasks.

Excellent communication skills, especially in explaining technical concepts clearly.

Experience with ticketing systems (e.g., Jira, Zendesk) is a plus.

Why us?

We offer a flexible work environment where you’ll collaborate closely with key internal stakeholders, gaining direct exposure to decision-making processes. This role provides hands-on learning opportunities, allowing you to develop technical expertise while driving impactful projects. It’s a great chance to grow, take ownership and work in a dynamic setting.

Other details :

Part-time, flexible role – work hours are not fixed but based on support demand.

On-call availability during the week, with a cap on total working hours.

This role is open to receiving working student applications.

Trusted role : higher security clearance

About us

PXL Vision is the Swiss market leader and premium provider of identity verification for companies. Based on artificial intelligence, PXL Vision offers a highly flexible, modular and configurable software platform for secure and fully automated identity verification to meet complex requirements worldwide.

We aim to develop innovative, secure and reliable identity verification solutions, always with our customers in mind.

The company is headquartered in Zurich, Switzerland, and operates throughout Europe.