IT Systems Engineer / IT Support

Job Title : IT Systems Engineer / IT Support

Job Type : Full-time

Location : Lucerne, Switzerland (Hybrid)

We have partnered with a highly dedicated IT services provider based in Switzerland to find their next IT Support Specialist (Windows and M365). Join a committed and dynamic team that supports a wide range of customers across the country. You will play a key role in delivering efficient ICT services whilst continuously developing your technical skills in a modern, supportive environment.

Responsibilities :

Act as the first point of contact at the service desk, handling support calls from receipt to resolution across multiple channels.

Investigate and resolve platform monitoring alerts, ensuring reliable infrastructure performance.

Gather and analyse relevant information to clarify customer issues, escalating to internal experts when necessary.

Coordinate with cross-functional teams and ensure accurate documentation in the CRM.

Monitor subscribed cloud services and optimise existing support processes.

Maintain internal documentation and expand the support knowledge base.

Actively contribute to ongoing service improvement initiatives and internal projects.

Requirements :

Completed vocational training as a computer scientist (specialising in platform development) or ICT specialist. Recent apprenticeship graduates are encouraged to apply.

Strong team player with an independent, solution-oriented mindset.

High attention to detail and a proactive approach to completing tasks accurately.

Excellent communication skills in German; understanding of Swiss German is advantageous.

Proficient in Windows environments and Microsoft 365 tools.

Resident in Switzerland with a customer-focused attitude in all interactions.

What's in it for you :

Participate in diverse and impactful customer projects using modern cloud technologies.

Enjoy autonomy, creativity, and the chance to shape future cloud solutions.

Work with a motivated and collaborative team that values knowledge sharing.

Benefit from strong development opportunities and attractive employment conditions.

If this sounds like your next opportunity, apply now and become part of a team where your contributions truly matter.