Remote / Online Support Engineer – Molecular and Atomic Spectroscopy (German speaking)

Description

Remote / Online Support Engineer - Molecular and Atomic Spectroscopy (German speaker)

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best : improve the world around us. Information about Agilent is available at

This is an exciting opportunity for you to join a successful and international team of technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs.

As a Remote Support Engineer, your primary role will be to provide technical support to external customers (through phone, email, chat or social media) using your remote diagnostic capabilities. Focusing on our chromatography and utilising remote diagnostic capabilities.

Focusing on Molecular and Atomic Spectroscopy products (UV-VIS, FTIR, ICP-OES,ICP-MS, your goal is reduce customer downtime and identify repair strategies.

You will also be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go above and beyond to delight our customers.

Your key responsibilities will include :

• Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio
• You will be part a team of 15 remote technical engineers based in the head office in Basel
• Remote trouble shooting on hardware, software and applications
• Problem resolution to optimize the efficiency and uptime availability of customer systems

Qualifications

Required qualification :

We are looking for a motivated candidate with the following background :

On a personal level, you are autonomous, outgoing and customer oriented. You enjoy working both autonomously and as part of a team. You have great communications and interpersonal skills to interact with many internal and external partners. You show a real can-do attitude and you like helping others and solving problems. Whilst being flexible and adaptable, you have also strong planning and organizational skills.

We offer :

We will make sure you get all the training and development opportunities you need to become the best in your field!

Agilent Technologies Inc. is an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other protected categories under all applicable law

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required : Occasional

Shift : Duration :

No End Date

Job Function : Services & Support