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Concierge (m / f / d), Summer Season
The Alpina GstaadSaint-Sulpice, Vaud, CHVor 6 Tagen
StellenbeschreibungEducation in hospitality management Experience in a similar position at a comparable establishment Leadership skills Fluent in English, and at least one other language (German or French) Confident and professional communication skills, both spoken and written Strong knowledge of the local cultural landscape to provide recommendations Familiarity with all reception processes Strong organizational skills Sensitivity to situations and people
Key Responsibilities
- Support and representation of the Chef Concierge
- Leadership and responsibility for the staff at the concierge desk in the absence of the Chef Concierge
- Organization and completion of internal and external tasks on behalf of the guests
- Point of contact for questions and issues
- Responsibility for mail and fire alarms
- Forwarding incoming guest messages
- Selling hotel services and fulfilling special requests
- Ensuring smooth operations at the concierge desk
- Professional handling of guest complaints
- Adherence to hotel-specific standards and quality management (AMS)
- Implementation of the Environmental Management System (EMS) standards
- Responsibility for reservations (tee times, taxis, external restaurants, etc.)
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