Customer Success Engineer

At BioSked, we don’t sell software. We free hospitals from organizational chaos.

For over 15 years, BioSked has been the trusted partner of 1,000+ healthcare sites in 9 countries , helping hospitals and clinics optimize their workforce through Momentum , our AI-powered intelligent scheduling platform.

Momentum automates the creation of fair, compliant, and efficient schedules—eliminating Excel and saving hospitals thousands of hours every year.

We're looking for a Customer Success Engineer to join our small, hands-on team in the Geneva area (hybrid). You'll work alongside experienced colleagues to deploy Momentum at hospitals and clinics, translating operational workflows into working configurations and supporting a portfolio of customers.

After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning.

You will :

• Analyze and translate our clients’ operational workflows into configurations within our application
• Optimize client processes around our products using our expertise
• Ensure the successful onboarding and continued use of our products by customers
• Work closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfaction
• Train clients on the application and maintain training materials
• Contribute to the product development by identifying features, testing, and providing feedback
• Support the sales team in identifying upsell opportunities
• Support client inquiries
• Conduct database backups, automated processing, data imports, infrastructure operations and continuity

Requirements

If you only meet some of the requirements listed above, but think you could still be a good fit, please feel free to apply!

Benefits