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Customer Care Representative

Customer Care Representative

Markem-Imaje AGOberglatt ZH, CH
Vor 4 Tagen
Stellenbeschreibung

Job description : What you'll do :

  • Proactive and Reactive Customer Contact - Taking and processing orders from customers, as

well as proactively calling customers.

  • Printer Sales, After-Market and Demo Printer Orders - Entering orders in SAP, following up on

    • delivery, coordinating communication between sales, the customer and planning. Support

    the digital implementation as B2B Customer Portal and Sales Order Automation.

  • Frequently run SAP reports to ensure goods are progressed, blocked items investigated, and

    • invoicing released for printers, spare parts and consumables. Transport follow-up check

    overdue orders. Regulation follow-up. Handle special invoicing requests for customers.

  • AES Orders - Taking and processing exchange service orders, ensuring return of damaged

    • stock as per contractual terms.

  • DBS sending - Coordinating and managing communications with customer invoices,

    • following up on invoice queries.

  • Acting as first point of contact in customer queries or following up invoiced orders.

    • Required profile :

    What you need to have :

  • Fluent English is required. A strong understanding of German and French would be preferred

    • but is not essential.

  • Ability to communicate with internal and external customers in advisory capacity.
  • Exceptional knowledge of customer service, with experience in a similar role.
  • Ability to technically assess situations and issues and proactively advise on solutions,

    • approaching opportunities from a business perspective and not solely from a customer

    service viewpoint.

  • Customer Care are the face of M-I to the customer and must act as professional experts in all

    • touch points.

  • Must be able to follow procedures and plan time for self and others.
  • Ability to manage multiple projects.
  • SAP and / or Salesforce experience is a plus.
  • Basic Excel.

    • You'll only be the right candidate if you are aligned to our values and culture :

  • Collaborative entrepreneurial spirit
  • Winning through customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respect and value people

    • What we offer :

    If you believe you match our values and have the experience we're looking for, then apply! We can't

    wait to hear from you.

    All qualified applicants will receive consideration for employment without discrimination on the basis

    of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and

    genetic information.

    Jobalert für diese Suche erstellen

    Customer Representative • Oberglatt ZH, CH