IT Support Engineer (Level 1)

Job Description

Job Title : Level 1 IT Support Technician (On-site - Basel, Switzerland)

Location : Full On-site Support (Details of site address will be provided)

Start Date : April 1, 2025 (Immediate start required)

Contract Type : Part-time (40% of full-time)

Working Days : 2 days per week (Tuesdays and Thursdays)

Work Hours : Full days (approximately 8 hours per day)

Role Overview :

We are seeking a dedicated Level 1 IT Support Technician to provide on-site technical support for a client in Switzerland. This role will involve providing IT assistance for both regular users and VIPs. You will be required to work two full days per week (Tuesdays and Thursdays), supporting the client's operations for a duration of approximately 3 years.

Key Responsibilities :

• Provide on-site IT support for regular users and VIPs, troubleshooting hardware and software issues.
• Assist with any additional on-demand interventions as required, though typically limited to two days per week.
• Deliver a high level of customer service, ensuring that all IT-related problems are resolved efficiently and professionally.
• Collaborate with client teams to ensure smooth day-to-day operations.

Technical Environment :

Experience with ITSM tools and retail POS systems may be beneficial but is not mandatory.

Qualifications

Required Skills :

Additional Information

Modalités de candidature :

Merci d’envoyer votre CV et lettre de motivation à mounia.benhida@everience.com

Référence de l’annonce : IT Support - Basel, Switzerland

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