Account Manager - MarTech

About the Job

We’re looking for an experienced Account Manager (m / f / d) to join one of our partner companies and develop its Account Management strategies.

In your day-to-day work, you’ll focus on ensuring that clients receive exceptional experiences, and get the opportunity to contribute to various growth projects.

Join our partner company : A Swiss MarTech company empowering marketers with AI-optimised marketing analytics software, enabling data-driven decision-making for enhanced ad performance and budget optimization.

In this role, you’ll :

• Become an integral part of the Customer Success & Account Management team in Zürich, collaborating closely with Product and Sales to drive cross-functional initiatives.
• Build and maintain high-value, trusted business relationships with enterprise clients and key decision-makers.
• Lead strategic account management efforts aimed at expanding accounts, maximising client retention and reducing churn.
• Proactively support clients and handle escalations in partnership with the Customer Success team.
• Champion client renewals and activations in coordination with the Sales team.
• Occasionally travel across Germany, Switzerland and Italy to engage with customers, attend events, and support the team.

Your Profile

• Proven track record in Account Management with B2B Enterprise clients in the DACH region and / or Europe.
• Ability to manage client relationships within complex enterprise organisational hierarchies.
• Advanced commercial awareness as well as emotional intelligence.
• Resilient, empathetic, and possessing an entrepreneurial problem-solving mindset, with a strong sense of accountability and ownership.
• Exceptional written and oral communication skills, native or bilingual proficiency in German and English; Italian is a plus.

Please note that we are looking for support in the Zürich office of our partner company. Eligibility to work within the EU is required as well.

Benefits and Perks

• Play a key role in shaping the innovative marketing technology industry.
• A transparent company culture at eye level, where every individual is valued and supported.
• Participate in shaping the company strategy and culture during quarterly Strategy Days.
• Tackle challenging tasks and develop yourself further by taking on responsibilities from day one and receiving a personal development roadmap.
• Regular events for the entire team, both on-site and off-site.
• Work in a hybrid model with (2 days / week on-site) and 30-60 days per year from your desired location.

Apply below and become a part of our success story!

Our Commitment to Diversity and Inclusion

Project A is committed to diverse and equal opportunities hiring for all applicants, candidates, and employees alike. We value humans with all our glorious multifaceted backgrounds, perspectives, and experiences and look forward to your application.

Project A is one of Europe's leading venture capital firms, with offices in Berlin and London. Founded in 2012 as an Operational VC, we have backed more than 100 startups across 17 countries and 15 industries, including digital health, Fintech, and mobility.

Our dedicated team of 140+ professionals supports our portfolio companies with software engineering, marketing, sales, hiring, and other business-critical services.