Technical program manager • lausanne
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
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Swisscom company - is a strategy and technology consulting firm helping clients leverage new technologies to reshape&... Mehr anzeigen
Director Program Management Office - Electrical Sector EMEA.Eaton’s Electrical Sector in EMEA is seeking a Director Program Management Office.The Director PMO for the Electrical Sector in EMEA lead... Mehr anzeigen
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LHH Recruitment Solutions, a subsidiary of the Adecco Group, offers a comprehensive range of integrated HR services in Switzerland, including recruitment, interim management, talent assessment, car... Mehr anzeigen
Notre client, une entreprise reconnue dans son secteur d’activité, recherche un(e).Superviser l’équipe contentieux et coordonner les actions de recouvrement amiable et judiciaire.Définir et mettre ... Mehr anzeigen
At Viasat, we’re on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou... Mehr anzeigen
NovaMea is a Swiss EPFL spin-off developing next-generation technologies and devices for electrochemical energy storage and conversion.We are connecting the dots for energy sovereignty by developin... Mehr anzeigen
TreaTech est une startup suisse spécialisée dans le développement de technologies de traitement des déchets et de valorisation des ressources, visant à réduire l’impact environnemental.Basée à Prév... Mehr anzeigen
Avec plus de 16 000 employés, nous sommes l'une des entreprises informatiques les plus prospères et les leaders du marché dans notre secteur.L'association de la vente directe de produits informatiq... Mehr anzeigen
Dans ce rôle, tu développes et mets en œuvre des solutions informatiques innovantes dans le domaine Physical Security – de la vidéosurveillance aux systèmes de contrôle d'accès et d'alarme.Tu garan... Mehr anzeigen
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At Viasat, we’re on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou... Mehr anzeigen
La Fédération des Hôpitaux Vaudois informatique (.La FHVi les accompagne dans les nombreux défis de la transformation digitale du domaine de la santé et a pour principales missions de planifier, co... Mehr anzeigen
Position Summary:  D ue to the extraordinary amount of field intervention required to physically support the Vision in the EMEA region, we are adding a French-speaking Technical Support Engine... Mehr anzeigen
Our client is a leading cosmetics company that offers high-quality cosmetic products.They have innovative makeup, face, and body care products, and the range includes safe and effective produc... Mehr anzeigen
Wir gestalten Arbeitswelten für heute und die Zukunft.Eine Besprechung auf einem bequemen Sofa halten, ein Gespräch zurückgezogen in einer Telefonbox führen oder wählen zu können, ob ich sitzend od... Mehr anzeigen
LIGENTEC is a rapidly growing European deep-tech Process Design House headquartered in Lausanne, Switzerland, with R&D and manufacturing operations in France.We develop, design, manufacture, a... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
