Supervisor call center Jobs in Fribourg

How will you make an impact? HOW WILL YOU MAKE AN IMPACT?

Define and Evolve the Logistics Operating Model (LOM) Define, document, and maintain logistics standards and processes (internal / external warehousing, transport, import-export / customs)

Ensure Group logistics operating model framework is clearly governed and consistently applied across systems, Regions, and Functions

Monitor adherence and identify deviations to drive corrective action and improvement

Assess capability maturity and identify gaps to steer the LOM evolution roadmap

Contribute to strategic prioritization and coordinate the design of major process evolutions ( Outbound, Planning & Scheduling, etc.)

Drive continuous improvement initiatives to adapt standards and practices based on Regions feedback, performance results, Maisons / business needs or regulatory changes

Structure and Drive Deployment and Enablement in Regions Coordinate the deployment of new processes and capabilities in strong collaboration with Regions

Lead enablement efforts, including training, coaching, and change management support to the Regions, to embed standardized processes and ensure field readiness

Support Regions in structuring the local operating model governance : define roles & responsibilities, capability relays, and organizational set-up (SME, experts, project and tests management, etc.), to apply and monitor the LOM in the field

Foster co-construction with Regions to determine where logistics standards apply as-is and where local adaptation and evolution are needed. Capture best practices and reintegrate into the core model

Promote continuous learning and knowledge transfer through “train the trainer” approach and upskilling initiatives

Foster Innovation and Digital Logistics Capabilities Identify, assess, and promote digital and operational innovations (automation, digital tools, low-code / no-code, etc.), in partnership with Group Platform

Test and pilot new solutions in collaboration with Regions, Product owners, and coordinate scalable deployments where value is confirmed

Capture regional innovations and best practices, evaluate their potential, and integrate validated approaches into the Logistics Operating Model (LOM)

Work closely with Group Platform on tool design, ensure usability, and align governance with logistics priorities Support the development of digital maturity and innovation mindset across the global logistics community

Lead and Support E2E Operational Projects Lead the implementation of end-to-end logistics initiatives ( warehousing process upgrades, TMS, GTS E4H roll-out, Maisons Gemini integration, etc.)

Ensure full alignment with the Group Logistics Operating Model throughout project lifecycle

Mobilize the appropriate mix of BPOs and Project Managers depending on project complexity and required capabilities

Participate in project governance bodies ( project steercos) to represent logistics process ownership and ensure consistency of decisions

Collaborate with Group Platform to ensure that business needs are well translated into system requirements

Facilitate coordination across Group Logistics, Regions, Maisons and Group platform stakeholders to secure adoption and operational impact

Build, Lead and Develop a High-Performing Team Manage a diverse team of BPOs and Project Managers across three pillars : Standards & Continuous Improvement

Regional Enablement & Training

Innovation & Technology Ensure clear team structure, role clarity and governance within the team

Support individual development and promote collaboration, expertise sharing and cross-learning across the global network

Promote a continuous improvement mindset by encouraging regional ownership, scaling relevant practices, and leading transversal improvement initiatives when standardization or broader alignment across Group Logistics is needed

Support Transformation Roadmap Execution Contribute to major logistics transformation programs by bringing process leadership, operational insight, and coordination support

Ensure transformation initiatives align with the Logistics Operating Model and are sustainably embedded in operations

Ensure Logistics Excellence Center act as a partner to Transformation program managers, PMO, and Business Performance teams to reinforce process coherence and operational readiness

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Deep end-to-end logistics knowledge : warehousing, transport, import / export-customs
• Process design and improvement methodologies (VSM, Lean, Kaizen, etc.)
• Change management skills
• Experience in training design and deployment
• Solid knowledge of logistics information systems (SAP EWM, TMS, GTS, WMS, automation tools, etc.)
• Project management skills (planning, resource allocation, governance, risk management)
• Leadership by influence – ability to federate experts and regional actors around common standards
• Pedagogical mindset – able to coach, explain, and simplify complexity
• Empathy and listening – understands operational realities across Regions
• Change enabler – able to support mindset shifts and remove roadblocks
• Strategic thinker with hands-on attitude – balances long-term vision and operational delivery
• Resilience and diplomacy – manages resistance and conflict in a multicultural, matrix environment
• Collaboration builder – connects central, regional, and Maison actors effectively

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

YOUR JOURNEY WITH US

1. If your application is selected, our Talent Acquisition Partner will reach out to you shortly for an introductory call.

2. As a next step, you will have interviews with the Logistics Business Capabilities Director, and any relevant internal stakeholder. Also, you will have a final interview with our HR Business Partner.