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Sales Force Effectiveness Manager / Customer Operations Manager

ProclinicalBasel, Schweiz

Join a global pharmaceutical organisation and help optimise commercial operations, compliance, and customer experience across international markets.Proclinical is seeking a Sales Force Effectivenes... Mehr anzeigen

Clinical Supply Manager

Alentis TherapeuticsAllschwil, Basel-Landschaft, Switzerland
Quick Apply

Alentis Therapeutics, the Claudin-1 Company, is on a mission to treat cancer and reverse fibrosis.To this end, we are rapidly advancing a clinical pipeline of anti-Claudin-1 monoclonal antibodies.O... Mehr anzeigen

Senior Analytical Manager BioSpectroscopy

Solvias AGKaiseraugst, CH

Lead a high-performing analytical lab team driving cutting-edge bioanalytical CMC (characterization and late stage GMP) testing in the field of BioSpectroscopy including a wide variation of technol... Mehr anzeigen

 • Gesponsert

Global Commercial Operations Manager

FlexsisBasel, Basel-Stadt, Switzerland, Basel-Stadt

Flexsis is a company of the Interiman Group, one of the leading providers of personnel services in Switzerland.Thanks to our solid expertise as well as the competencies within the Interiman Group, ... Mehr anzeigen

 • Gesponsert

Applikations-Manager

JCS Software AGAesch BL, CH

Applikations-Manager (m/w) bei JCS Software AG.Die JCS Software AG gehört seit 38 Jahren zu den führenden Schweizer Herstellern von Schul- und Kursverwaltungs-Software.Zur Verstärkung unseres Teams... Mehr anzeigen

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Portfolio Manager

Jörg Lienert AGBasel, CH

Fondation Botnar is a philanthropic foundation based in Basel, Switzerland.It is dedicated to improving the well-being of young people around the world.Working together with partners from civil soc... Mehr anzeigen

 • Gesponsert

Application Manager CRM 100%

IWF AGPratteln, CH

Sicherstellen des technischen Betriebs, Lifecycle und Weiterentwicklung der BSI Customer Suite.Umsetzen individueller Bedürfnisse der Endanwender wie Funktionen und Auswertungen.Überwachen und Sich... Mehr anzeigen

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IT Service Portfolio Manager

Bank CIC (Schweiz) AGBasel, CH

Wir sind ein bevorzugter Partner für anspruchsvolle Privatkundinnen und -kunden sowie für Unternehmen mit Wachstumspotenzial.Als Tochtergesellschaft der französischen Finanzgruppe Crédit Mutuel All... Mehr anzeigen

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Office Manager

Hadira Immobilien GmbHBasel, CH

Office Manager (m/w/d) bei Hadira Immobilien GmbH.Die Hadira Immobilien GmbH ist eine inhabergeführte Boutique-Verwaltung im Sinne eines Multi-Family Office mit starkem Bezug zu Basel und der Nordw... Mehr anzeigen

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CQV Manager

PM GroupBasel, Basel-Stadt, Switzerland

PM Group is a leading International engineering, architecture, project and construction management firm.With a network of offices in Europe, Asia and the US, we deliver complex, capital projects in... Mehr anzeigen

Counter Manager

CHANELBasel

CHANEL sucht eine/n begeisterungsfähige/n und proaktive/n Standleiter/in (100%), der/die ein Team von 2 Personen in unserem Verkaufspunkt im Manor Basel leitet.Als echter Botschafter unserer Marke ... Mehr anzeigen

Assistant Systems Manager

Persohotel InternationalBasel, CH

VIKING CRUISES busca un Asistente de Gerencia de Sistemas experimentado para unirse a nuestro equipo.El candidato ideal tendrá 5 años de experiencia en la gestión de sistemas y TI.Este puesto es fu... Mehr anzeigen

Global Commercial Operations Manager

Flexsis AG, Filiale Basel LSBasel, CH

Flexsis is a company of the Interiman Group, one of the leading providers of personnel services in Switzerland.Thanks to our solid expertise as well as the competencies within the Interiman Group, ... Mehr anzeigen

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Documentation Manager (100%)

Herzog & de Meuron Basel Ltd.Basel, CH

Herzog & de Meuron ist ein internationales Architekturbüro mit Sitz in Basel, Schweiz.Das Büro wurde 1978 gegründet und wird von den beiden Gründern, zusammen mit den Partnern und dem CEO geleitet.... Mehr anzeigen

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Junior Product Manager Neuroimmunology

BÜHLMANN Laboratories AGSchönenbuch, CH

Shape the future of diagnostics – join our leadership team!.Schönenbuch, near Basel, Switzerland.With nearly 50 years of excellence in in-vitro diagnostics (IVD), we develop, manufacture, and distr... Mehr anzeigen

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CPCTS Manager

IdorsiaAllschwil, Basel Area, CH

Idorsia Ltd is reaching out for more – We have more ideas, we see more opportunities and we want to help more patients.In order to achieve this, we will develop Idorsia into a leading biopharmaceut... Mehr anzeigen

INDIA - General Manager

VikingBasel, Switzerland

Viking (NYSE: VIK) was founded in 1997 and provides destination-focused journeys on rivers, oceans and lakes around the world.Designed for curious travelers with interests in science, history, cult... Mehr anzeigen

Global Commercial Operations Manager

Interiman group - FlexsisBasel, Basel-Stadt, Switzerland

Flexsis is a company of the Interiman Group, one of the leading providers of personnel services in Switzerland.Thanks to our solid expertise as well as the competencies within the Interiman Group, ... Mehr anzeigen

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Sales Force Effectiveness Manager / Customer Operations Manager

Sales Force Effectiveness Manager / Customer Operations Manager

ProclinicalBasel, Schweiz
Vor 2 Tagen
Stellenbeschreibung

Join a global pharmaceutical organisation and help optimise commercial operations, compliance, and customer experience across international markets.

Proclinical is seeking a Sales Force Effectiveness Manager / Customer Operations Manager for a contract role based in Switzerland. This position focuses on ensuring high-quality service delivery to support commercial operations and product supply across 80 export countries. The role involves managing export business documentation, maintaining compliance with internal and external standards, and driving process improvements to enhance efficiency and customer satisfaction.

Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.

Responsibilities:

  • Compile and analyze pricing and condition data to support commercial decisions.
  • Implement, maintain, and monitor price and condition master data in line with compliance requirements.
  • Train team members on relevant systems to ensure proper usage.
  • Assist in preparing and reviewing distribution agreements and other legal documents.
  • Independently manage all export business documentation in collaboration with cross-functional teams.
  • Ensure accuracy and compliance of commercial offers, tenders, quotations, and other customer-facing documents.
  • Provide pro-forma invoices and price certificates to facilitate commercial transactions and regulatory requirements.
  • Identify and implement process simplifications and re-design initiatives to improve compliance, quality, and efficiency.
  • Collaborate with international and cross-functional teams to meet organizational objectives.

Key Skills and Requirements:

  • Relevant degree in Economics, Business Administration, or Finance.
  • Fluency in English (spoken and written); knowledge of additional languages, such as French, is advantageous.
  • Experience in export business within the pharmaceutical industry, particularly in small and mid-size emerging markets.
  • Proficiency in SAP (SD, FI), MS Office, and pricing applications, with the ability to quickly learn new systems.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage complex, multi-functional assignments and prioritize effectively.
  • Recognized for high standards in ethics, integrity, and collaboration.
  • Project management experience and familiarity with working in multinational, matrix organizations.